Question about Brother IntelliFAX 2800 Laser Fax
I can send faxes, have a dial tone and can call out, but the fax machine will not receive faxes
Make sure the receive faxes button is set properly. If it is not set to fax only, you will need to manually receive faxes, the machine will not auto answer.
Posted on Dec 15, 2008
it may be the memory, try switching to direct printing instead of going into memory, if it prints you should change the memory.
Posted on Jul 31, 2008
Is the fax sensing the paper you put in to send out? Check the little black levers that poke into the document area. They should move freely when you touch them gently with a finger, and return quickly when you take your finger off. If it can't sense the paper it won't try to send a fax. If, when the paper is inserted, the display changes from whatever it said to anything else, the paper is being sensed.
Let's try dialing manually. Just left of the 1 key is a button labeled "Hook." Pressing that will take the telephone line "off-hook," like picking up the receiver of a phone. You should hear a dial tone -- if not, try adjusting the speaker volume with the buttons just right of the numbers. Once you get a dial tone, dial a number, whether it's another fax, or your own cell phone. As far as the phone company is concerned, your fax is just a phone, calling another phone. If you can make a call, and the phone at the other end rings, we're closing in on the problem. If you can dial another fax machine manually, you can still turn this into a fax call, assuming there's paper ready to fax. After the distant fax answers, touch the Start button, and your fax should take over. If you can't dial manually, try unplugging your fax from the phone line, and replacing it with a regular phone. Can you make calls with it? If not, the fax is no longer a suspect - you have a phone line problem.
Are you at a business where you need to dial 9 to get an outside line? It's easy to forget that detail when you're using a fax, but it has to dial out just like any other phone on the system.
If you can't get a dial tone at all with the fax, but it works with the phone alone, the main board in the fax is probably bad. If you can dial manually, using the Hook switch, but the same number doesn't work when you dial xxx-xxxx-Start, that sounds like a main board problem, too.
Posted on Jun 11, 2009
Remove the phone line from the back of the fax and connect a standard phone (not a business PABX or PAX system phone) to the line. Ensure dialtone is available. (Make sure in doing this that you are also testing the cable from the phone socket to the fax). If no dialtone, replace cable or fix line.
Check that the line is connected to the 'line' port on the fax, not the 'phone' port.
If still no dial tone, it may be modem fault (in the fax). Seek specialist attention.
Posted on Mar 06, 2010
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Aug 22, 2014 | Brother Office Equipment & Supplies
Aug 11, 2014 | Samsung SCX 4521F All-In-One Laser Printer
Dec 12, 2011 | HP 640 Inkjet Fax Machine
Apr 01, 2011 | HP Officejet Pro L7680 All-In-One Printer
Jan 20, 2009 | Brother IntelliFAX 1270E Plain Paper Fax
May 16, 2008 | Office Equipment & Supplies
Sep 26, 2014 | Brother IntelliFAX 2800 Laser Fax
766 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: