Question about HP LaserJet P4014n Printer

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Message ID . . . . . . : CPA403D Severity . . . . . . . : 99 Message type . . . . . : Inquiry Date sent . . . . . . : 12/11/08 Time sent . . . . . . : 15:13:47 Message . . . . : Operator action required on device GARAGE (C R). Cause . . . . . : An error was detected on device GARAGE. Look at the printer to determine the cause of the problem. Recovery . . . : Do one of the following and try the request again. Possible choices for replying to message . . . . . . . . . . . . . . . : C -- Enter C to cancel the writer. R -- Enter R to continue printing the file after the problem at the printer has been corrected. Technical description . . . . . . . . : For more information, see your printer's operator guide. keeps wanting to print from tray 1...tried to change it on printer to default to 2 but it won't keep setting

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This is a JetDirect error and can be cured by adjusting the IO and Idle timeout values. Set the IO Timeout (or Job Timeout) to 300 seconds ( 5 minutes) and set the Idle Timeout to somewhere between 900 seconds (15 minutes) and 3600 seconds (1 hour). Setting the IO Timeout (or Job Timeout) and Idle Timeout to 0 does not disable them. It causes the printer and/or print server to timeout immediately. The IO Timeout can typically be set through the control panel on the printer, or it can be set using the HP JetAdmin Utility. The Idle Timeout can be set by TELNETing to the TCP/IP address for the printer, or it can be set using the HP JetAdmin Utility. The HP JetAdmin Utility can be downloaded from HP's Web site, www.hp.com.

The print job is defaulting to tray 1 so you will need to change this at the application and printer driver admin and not at the printer itself.

Posted on Oct 26, 2009

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