Question about SanDisk Sansa m250 MP3 Player

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Annoying problem I have a problem when transferring tracks to my player using rhapsody and media player on this specific computer. It takes all of the track information (track no., track name) and lists it under track name. It also does not transfer the artist or genre information, so I am not able to find my music by that information. It works on other computers. I have formatted, updated firmware, reinstalled media player, reinstalled rhapsody and been on the phone with tech support for both rhapsody and sandisk. I am thinking that it's something local (on this computer) as it works when I use it on my husband's laptop. Please help!!

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Re: Annoying problem

Hi. If that particular computer is unable to update the music information when you transfer it to the player (and it does when other computers are used), it is highly probable that your Windows Media needs to be updated. You could download Windows Media 10 or 11 from the Microsoft website since these updated versions contain the necessary MTP drivers that allow ID3 tag information to be synchronized to the M250 (and other Sansa players as well). Also, you could manually edit the ID3 tag of the songs by right-clicking a music file, selecting "Properties", then finding the "advanced" button to display the ID3 information of that music file. I hope this helps :)

Posted on Apr 24, 2007

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Can't find clip in my computer

This is and excerpt from "EphMusicFan" on the Real player forum. Original link is also below.

" The following steps finally fixed everything for me. While it may seem long, it only takes about 15 minutes and should fix everything.

If you run windows XP don't have Windows Media Player 11 installed, download and install it here,

Run Windows Update, and install all high priority and optional updates related to Windows Media Player or device synchronization.
On XP, the updates include:
Update for Windows Media Format 11 SDK for Windows XP (KB929399)
Security Update for Windows Media Player 11 for Windows XP (KB936782)
Update for Windows Media Player 11 for Windows XP (KB939683)
Security Update for Windows XP with Windows Media Format Runtime 9.5 and 11 (KB941569)

Open Rhapsody
From 'My Account' menu select de-authorize computer
Close Rhapsody

To delete the mcs.rma file:

1. Close RealPlayer/Rhapsody
2. Click the Windows Start button. Then click Run.
3. Type %windir%\system32\ and click OK.
4. Find the mcs.rma file.
5. Right-click mcs.rma and select Delete.
6. Close the window.

To delete the basi3260.dll file:

1. Open the My Computer icon on your desktop.
2. Open the C: drive (usually Local Disk (C:\)).
3. Open the Program Files folder.
4. Open the Common Files folder.
5. Open the Real folder.
6. Open the Plugins folder.
7. Find the basi3260.dll file.
8. Right-click basi3260.dll and select Delete.
9. Close the window.
10. Restart your computer.

on sansa Clip itself, disconnected from computer, go to settings, then choose format

Make sure Rhapsody, Windows Media Player, and all other media programs are closed

download firmware (make sure you get 'Americas' firmware version)
unzip firmware file
connect to computer
drag firmware file onto sansa Clip icon in Windows explorer
wait to finish all copying (Sansa Clip screen will say connected, not writing or reading)

firmware updates on device, then it shuts off automatically
turn it back on
reformat from device (settings menu, format)
put in msc (under USB mode on settings menu)

open sansa Clip E:/ in Windows explorer, delete all files (should be 6-8 folders and files in top level directory of Clip)
reformat from windows explorer (right click, format, (FAT file system, NOT FAT32))

put in mtp (under USB mode on settings menu)

Open Rhapsody
It will run through quick setup again, due to files deleted before.
'Reathorize Computer' (under 'My Account' menu)
"Update Track Licenses' (same menu)

connect to computer
wait for Rhapsody to fully load clip (may take 30 seconds)
reformat from rhapsody (right click on sansa clip icon in rhapsody, select reformat)
hold down control and shift buttons at same time, right click on sansa clip icon in Rhapsody, select 'reset secure clock'
right click on sansa clip icon in rhapsody, select authorize device
wait while sansa clip updates (wait for screen of device to say 'connected' for a while, rather than writing or reading)


wait a while updates finish

verify acount, and dates on device, under setting menu, account
should say renewed (with today's date) expires a date 30 days later.

download one new track from rhapsody you never have downloaded before

transfer that one track to clip
wait for all updates to finish

verify account, dates on device, check that the track plays properly"

Hope that helps.

Feb 05, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

Can't transfer tracks to my device from Rhapsody

Use the Sansa Recovery Tool to wipe the existing songs off your player, and then reload your Rhapsody songs onto there.

Dec 18, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

Insignia NS-8V24 Rhapsody problem

burn the music you PAID for to a cd then rip it back to the system and use Windows Media Player 11 to sync the files to the device (only works if you have a burn feature in rhapsody)

Windows Media Player will see it all the time and is more compatible then Rhapsody with the device

Aug 20, 2008 | Insignia NS-DV2G MP3 Player

1 Answer

Sansa c250 and rhapsody

I first suggest that you use Windows Media Player on transferring songs to the player. Rhapsody is a p**n in the a** when i use it to transfer songs to the player. Well back to the topic, make sure the device that you have is set to MTP when you are transferring songs to the player using rhapsody.. If it will not transfer format the player using Settings and then FORMAT if it did not work format the player in MSC mode. To do this, go to settings then to USB MODE then change it to MSC and then connect the player to the computer. After connecting the player to the computer ti will be detected as a removable disk drive. Right click on it then choose FORMAT make sure the file system is FAT32. THen after the format is done. Chnage the mode back to MTP then transfer a song using rhapsody. If all else fails using the windows mediaplayer program. Here are the instructions on using the windows media player program.

Aug 08, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

C cover art does not transfer to my zen vision m, only the music tracks transfer

A few possibilities. Go to,/?St=224,E=0000000000373151655,K=1742,Sxi=15,Case=obj(8179),Kb=ww_english_add,VARSET=ws:

for more details

Creative ZEN players do not currently support album art from Rhapsody version 4.0.
Album art is either embedded in a track, or exists as a thumbnail image in a separate file, allowing one album art file to be associated with an album. Currently, Rhapsody only supports album art embedded in the track. Future versions of Rhapsody are expected to support thumbnail versions.
Creative Media Explorer or Windows Media Player 10 or 11 can be used to transfer music purchased from Rhapsody to a player with album art included.

Album Art is supported by Creative ZEN, Creative ZEN V Plus, ZEN V, Vision:M and ZEN Vision players.
The ZEN Vision (PF1150) requires a firmware update for Album Art. You can download the updated firmware:
If you experience any difficulty transferring Album Art with Windows Media Player 10 or 11, to ZEN Vision:M, delete WMPInfo.xml (see below), and then transfer the tracks again.

-Tha Mp3 Doctor

Apr 18, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Connection/ Transferring tracks problems with Rhapsody.

left it charging over night and all the music erased...

Nov 26, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Need file transfer Software!!!???

You do not need any specific software to transfer music. You can Drag and Drop files thru Windows XP or Vista, or use Windows Media Player 10 or higher, Rhapsody, or several other music management programs.

The only software on the CD was Rhapsody, or the Best Buy Digital Media Store. Both of which are on the internet.


Best of Luck.

Oct 13, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Use rhapsody for the trial period and now My SanDisk Sansa e200 won't acknowledge any downloads on my e200 since I didn't sign up for rhapsody. How can I get my e200 to allow download from somewhere other...

If you didnt delete the music from your trial subscription with Rhapsody, they are still on the device, taking up space. Your device will allow any type of music to be transferred, it doesnt have to be specifically from Rhapsody. Best idea is to "format" the device to remove everything and try transferring the music onto the device. Connect the device and go to My Computer>Device Name, then right click on the device and select format. This will erase everything. If you are not able to format the device, change the mode, then try again. Device>Settings>mode or USB Mode. Reply if you have more problems. Best of Luck.

Sep 16, 2007 | SanDisk Sansa e200 MP3 Player

1 Answer

SanDisk Sansa E260

Resync using Windows Media Player instead.

Aug 14, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

Cant transfer anything to my player (e250)

i'm having a similar problem. every time i sync new music my computer tells me its on, but the tracks aren't on the player. it also refreshes every time i turn it on, which takes forever amd is getting really annoying. could this have something to do with my new microSD card?

Mar 05, 2007 | SanDisk Sansa e250 MP3 Player

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