Telling me that the cover is open and cartridge jam.
Need help on this one. Im a IT Tech and have serviced a fair amount of printers in my time, but this one has got me realy stumped, so I need this one solved BIG time please. I opened or dismantle and served a officejet K80 where the ink had leaked all over the place. It totaly dismantled it and reassembled it again (no left over spares)after cleaning all the ink, plus the ink bay. I didn't break any parts or loose any one.
I switched it back on and it did all the startup test,then it told me that the top cover is open and that I must close it and that I must replace the ink cartridge, the ink is brand new and original. I have switched it on and off a few times and still the same problem. This officejet is like 6 month old.
Can anyone help me with this one please thank you....
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones). click here to download the app (for users in the US for now) and get all the help you need. Good luck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Many possible issues: 1) the cover is open (close cover) 2) Out of paper (add paper) 3) printer can't pick up media (change media, change printer print mode setting or paper type selection) 4) Paper jam (remove all media from the paper trays, press the power button once, remove the back cover and pull the jammed paper from that point then close the cover, reload the paper and try to print) 5) Problem with the cartridge (remove the cartridges and then reinsert them, try a cleaning cycle. Alternatively manually clean the cartridges (remove them from the printer and power down and unplug the unit). Use distilled or bottled water and cotton swabs. Slightly moisten the swab and wipe the face, edges of the cartridges - do not touch the contacts or nozzles. Wipe down the underside of the print cartridge cradle walls. Reinsert the cartridges, close the cover and power up the unit. Calibrate the cartridges. If this doesn't help, replace the cartridges.) 6) Loss of electrical contact between the carriage connections (press and hold the power button and open and close the top cover 4 times. Look at the resulting self-test print out. Remove and reinsert the cartridges and try to print. Next clean the cartridges and cartridge cradle as above. Replace the cartridges.)
I hope one of these solutions work. Otherwise the printer needs service.
Clear the jammed paper as follows. Observe Cautions signs in printer.
Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps prevent multiple sheets of paper from feeding through the printer at one time and prevents paper jams. 1.Press the cover release button and then open the front cover. 2.Slowly take out the drum unit and toner cartridge assembly. The jammed paper will be pulled out with the drum unit and toner cartridge assembly. 3.Pull the paper tray completely out of the printer. 4.Close the front cover. 5.Pull the jammed paper up and out of the printer. 6.Open the front cover again. 7.Open the back cover. 8.Pull the tabs at the left and right hand sides toward you to open the fuser cover (1). 9.Using both hands, gently pull the jammed paper out of the fuser unit. 10.Close the back cover. 11.Pull the duplex tray completely out of the printer. 12.Pull the the jammed paper out of the printer or the duplex tray. Put the duplex tray back in the printer. 13.Push down the blue lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit. 14.Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in properly, the blue lock lever will lift automatically. 15.Put the drum unit and toner cartridge assembly back in the printer. 16.Put the paper tray firmly back in the printer. 17.Close the front cover. 18.Make sure that the Paper LED is now off and the printer is ready.
After clearing paper jam if noise persist printer may need a Repair Tech and parts replacement for broken or wore parts.
Is it an actual cartridge jam or maybe a paper jam? Try taking the cartridges and all the paper out of the machine and reinstalling them. Check the cartridges to make sure all packing is removed. Sometimes there is clear tape covering the bottom of the cartridge that will cause these errors as well.
You may want to start from the begining. Unplug the printer from the wall and computer for atleast 2 or 3 minutes 5 to 10 wouldn't hurt. Remove the cartridges. Sometimes the computer thinks for the printer when it comes to ink levels. Before rehooking the printer to the computer. Turn the printer on, reinsert the cartridges, then hook the printer to the computer and reboot. The printer will hopefully work for you at this point. If not try the same, but uninstall all software and download the newest from HP.
Let me know what happen.