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Motorola Dual Tuner PVR 6412-III ( HD )

I own a Motorola Dual Tuner PVR - DCT6412 - III . I am having a problem with the recording on my unit . I can record a current program in progress only . It will not record any single FUTURE programs nor any serial programs that I have set up . I should say that it was working fine for the past year and all of a sudden developed this problem . The little red light comes on to indicate that the recording has started at the appropriate time but nothing gets recorded. I have gone to the channel that is supposed to be recording and when I hit the OK button on the remote it should indicate a recording is in progress but all I get is a message that says " One moment please this channel should be available shortly " and the screen is black ( no picture ) . I had a friend come over with his unit to determine if it was a line problem from the provider that was causing the problem or if it was my unit that was faulty. His unit works perfectly so it is definitely a problem with my unit .The provider tried several times to resend the signal to see if it would correct the situation but that did nothing to correct it . I contacted Motorola Tech dept. and they indicate it is likely a problem with one of the tuners . Where can I bring this unit for repair in Windsor , Ontario , Canada as the provider ( Cogeco ) will not help in any way as the unit is no longer under warranty . ?

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If you cannot get it repaired, note that it has a 120GB disk-drive -- very small when compared to the latest model (500GB), and note that the disk-drive probably is approaching 10 years old -- doomed to "fail" soon. Replace it, and add an external-SATA "Expander" to add another 1000GB of storage of recordings.

Posted on Mar 02, 2015

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