Question about HP Photosmart E217 Digital Camera

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Image transfer ive had my camera for over a year and have never had any problems transferring my images to my lap top. however the last few days when i connect my camera to my computer with the usb card, it will take the time to read all of the images, and shows the proper number of images, but when i click begin transfer it says check your image capture device connection and try again. i dont believe its the usb cord since it will read the images, and i uninstalled and reinstalled the program on my computer, so i have no idea what the issue could be. any ideas?? thanks.

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  • HP Master
  • 102,366 Answers

Try NOT connecting your camera to your computer.


The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or connected via USB or FireWire). This is likely to be faster than connecting the camera to the computer, and won't run down your camera's batteries.


Once the card is plugged in, it will appear to your computer as a removable drive. You can use the operating system's drag&drop facility to copy pictures from the card to the computer's hard drive, the same way you copy any other files. Or you can use any photo cataloging program such as Picasa.

Posted on Sep 17, 2012

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eagle338
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SOURCE: Transfer the photos

This can occur due to 2 reasons..
1) Bad USB port: Try connecting to a different USB port and see if it works. If it does then its probably a problem with the USB cable.
2)Bad USB cable: You can resolve this by Changing the cable or by getting a USB card reader. Specify the details of your Memory card and i will help you find a card readr that suits your card..

Posted on Jun 16, 2008

MNfisherman
  • 11896 Answers

SOURCE: transfer software not reading images on device

download or update your driver for you camera. then open your software, turn on camera, and then hook up via usb.

Posted on Jul 20, 2009

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Using the Camera

* 1 Attach the USB cable to the camera. Open the small, rubber door on the side of the camera body and plug the corresponding end of the USB cable into the slot on the camera.

* 2 Plug the USB end of the cable into the computer. Make sure the cable is securely attached to both the camera and the computer.

* 3 Turn the camera on. This will open software to download your images. You will be able to move the images from the camera to the computer and choose whether to remove the images from the card.

* 4 Select the option to download or transfer images. This will depend on what type of operating system you are running and may vary if you are running third-party image processing software, such as software that came with your camera.


Using a Card Reader

* 1 Turn the camera off and remove the memory card carefully.
* 2 Insert the card securely into the card reader slot.
* 3 If necessary, turn on the card reader. This will open the software to remove images from the card and place them onto your computer.
* 4 Select the option to download or transfer your images.

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Downloading pictures onto computer


There are Three primary ways to do this...

1. use a (usualy supplied) data cable... normaly a USB cable... it connects to your computer/laptop , Use a Photo utility program to "find" the camera. You should be able to view the pics stored in the camera.

2. If the camera pics are stored on a sim card then simply put that card in a multi card reader... (very inexpensive to purchase and standard on some late model PC's) and in most cases you can pull the pics directly from the card.

3. Take the camera directly to walmart or walgreen's photo station and they usualy can pull the pics directly from it.


give me some more info and I maybe able to give detailed help...
mod# of camera and what model/make of your PC.

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1 Answer

No pictures


Have you checked the HP hep site?
Here is their suggestion
Introduction This document explains how to transfer images from the camera to a computer running Windows XP operating system by using a universal serial bus (USB) cable. Transferring the images Follow the steps below to transfer images from the camera to a Windows XP computer. Step one: Connect the camera to the computer
  1. Turn off the camera.
  2. The camera came with a special USB cable for connecting the camera to a computer. Connect the large end of that USB cable to the computer. Figure 1: Connect the USB cable c00878070.gif
  3. Open the rubber door on the side of the camera and connect the small end of the USB cable to the USB connector on the camera.
Step two: Transfer the images Choose one of the following methods to transfer the image files: Method one: Transfer images with the HP Photosmart software
  1. Make sure the HP Photosmart software is installed on the computer. If the software is loaded, then go to step 2. If the software is not loaded, click here to upgrade to the latest version of imaging and printing software (in English).
  2. If images on the camera are selected for printing or selected for HP Instant Share destinations, make sure the computer is connected to a printer and the Internet.
  3. Turn on the camera. The HP Import Photos software starts on your computer. If you have set the software to automatically transfer the images in the camera, the images automatically transfer to the computer. Otherwise, in the Transfer images from Camera/Card screen, click Start Transfer . The images are transferred to the computer, and then if there are any still images that were previously selected for HP Instant Share destinations, those actions are started.
  4. When the Image Action Summary screen appears on the computer, you can disconnect the camera from the computer.
Method two: Transfer images without the HP Photosmart software If you do not, or cannot, install HP Photosmart Software on your computer, you can still transfer images from the camera to the computer using the Picture Transfer Protocol (PTP) in Windows XP. Follow the steps below to transfer images.
  1. Turn on the camera. Windows will automatically launch a program to transfer the images.
  2. When the images have finished transferring, disconnect the camera from the computer.
  3. If you encounter problems, check that the camera USB Configuration in the Setup Menu is set to Digital Camera .
    1. While in Live View , press the Live View/Playbackc00591915.gif button, and then press the Menu/OKc00280209.gif button.
    2. Scroll to the Setup Menuc00595863.gif using the left/right arrow c00280208.gif buttons.
    3. Use the up/down arrow c00280207.gif buttons to scroll through the Setup Menu to highlight the USB option.
    4. Use the left/right arrow c00280208.gif buttons to change the setting to Digital Camera and then press the Menu/OKc00280209.gif button.
    5. To exit from the Setup Menu , press the Live View/Playbackc00591915.gif button.
  4. Reconnect the camera to the computer.

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Try NOT connecting your camera to your computer.

The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or connected via USB or FireWire). This is likely to be faster than connecting the camera to the computer, and won't run down your camera's batteries.


Once the card is plugged in, it will appear to your computer as a removable drive. You can use the operating system's drag&drop facility to copy pictures from the card to the computer's hard drive, the same way you copy any other files. Or you can use any photo cataloging program such as Picasa.

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