2 lines down the right side of paper - sharp 1641 CS copier
Hi keith, you came up with a solution for me last week and since then we have received a new drum - i replaced the old one and we still have the problem - though i can see how the drum could cause this because this new one had a defect and also created strange marks down the paper. - do you have any other suggestions?
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Re: 2 lines down the right side of paper - sharp 1641 CS...
Your problem is most likely not the drum.
Can you make a copy on the glass itself and the lines DO not appear?
if yes this confirms it is not from the drum. Open the top and look at the Small strip of glass : is it dirty or have two dots, white out or Anything on there???? clean w/ alcohol. Any dots will look like lines when making a copy because the paper is moving on the glass.
If the lines are still coming out even on the glass then take a look at the Fuser (exit where it gets hot) are the rollers smooth and uniform or are they scratched???
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Sounds like the scanner latch is in the locked or latched position. You can hit them easily removing the copier. Look under the area you remove your copies. On the bottom of the scanner, there is a latch lever. Flip it to the unlocked position.
Sounds like the drum surface has been damaged by some foreign object.
Typically when you get imaging errors such as lines from top to bottom of a page there is a permanent scratch on the drum surface. Pull the drum unit out of the printer/copier and carefully examine the drum surface, you most likely will see the damage quite easily. The only repair is to replace the drum unit with a new one. HOWEVER... be sure to clean the inside of the machine with a toner vacuum to remove any dirt, debris or paperclips, staples, etc that might have accidentally been introduced into the unit.
Sounds like a driver or configuration problem, 1st) Make sure when you are printing, to go to Properties, you must choose 2-sided printing each time on that model, some programs won't allow you to change your printers settings.
2nd) go to control panel/ printers/ Al-1641, right click, properties, In the first tab General it should say at the bottom (Double sided - Yes) If not you need to delete the driver, a fairly common problem, and reload the driver, get the driver from Sharps website to be sure you have the most current driver, if a driver is corrupt it won't tell you there is a problem, make sure it allows you to print two sided.