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If you forgot your Bios password then open the pc and reset the COS jumper.
If forgot your Windows password then restart your computer press F8 . select Safe Mode and try administrative login to reset password.
If you forgot the administrator password then use any third party software like Hirenboot to recover it.
If you can tell me what the Os do you use, it could be must better.
On XP you can try this: Boot computer and press Ctrl+Alt+Delete twice when you See Windows welcome screen / login screen. It'll show classic login box. Now type "Administrator" (without quotes) in username field and leave password field blank, press Enter and you should be able to login Windows. Now you can reset your account password from "Control Panel -> User Accounts".
The BIOS password is stored in CMOS memory that is maintained while the
PC is powered off by a small battery, which is attached to the
motherboard. If you remove this battery, all CMOS information (including
the BIOS password) will be lost. You will need to re-enter the correct
CMOS setup information to use the machine. Shut down the computer. Remove all power from it. After removing the power cord, wait a few seconds for all the power to drain. Open up the case WITH NOTHING ATTACHED !!! And you can remove the CMOS battery, (silver battery that looks like a quarter) for about 20 minutes or so. If this does not reset the passwords, Somewhere on the motherboard you should find a jumper that will clear
the BIOS password. If you have the motherboard documentation, you will
know where that jumper is. If not, the jumper may be labeled on the
motherboard. If you are not fortunate enough for either of these to be
the case, you may be able to guess which jumper is the correct jumper.
This jumper is usually standing alone near the battery. As far as hardware password, I've never heard of such a thing unless you are referring to the Windows log in password. If it is the Windows log in password try the default "Admin" or there may be an option if you forgot your password. If nothing else, try to boot into safe mode as the administrator and then go to the control panel and under users, select the user that has the password and remove the password. This may or may not work depending on your security configuration in XP.
Open the computer case. On the motherboard, (looking from the bottom of the motherboard), in the bottom right quadrant, to the right of the CMOS battery, you'll see two jumpers labeled CLR_CMOS and PSWD. You'll want to move the jumper for the PSWD block to pins 2-3 for 5 seconds and then replace the jumper on pins 1-2. This will clear the CMOS password.
i) u said that your computer is going to safe mode menu, if it is really goes to safe mode, then try to click the safe mode option and see whether ur able to go onto the screen or desktop
let us even reseting jumper that ur agent or customer rep told, if you can dismantle your computer on your motherboard u will have CMOSbattery(which is slilver , circualar, i think u knowit) , just remove it by screw driver gently and waitfor few 5 minutes and replace and close the tower....... and there is no need of resetting your jumper after doing(removing CMOS battery)
ii) if you are unable to go the desktop by clicking safemode, then there defenitely a problem with your OS or operating sytem
i would suggest u reload your OS or format ursystem or reload Windows XP or Windows Vista Freshly by tapping F11(incase of Vista) or F10(in case of XP) continously from the moment u power on ur system
here we are trying to bring ur system back to your factory settings(getting the system back to day u got ur system)
but there is problem that u will loose all the data that is present on system(risk at ur own will), i.e., what every that is present in My Documents.....
when you do this recovery(by pressing F11 or F10) you will get an option to peform NDR and DR in order to save datain my documents(NDR: non destructive recovery, DR : Destructive Recovery...) select NDR to save data in my documents.... only in case of XP