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if there is a key on the pad that says "child lock" press and hold that for 30 seconds or so until it unlocks, if there is no key that says "child lock" try doing that to the "end/stop" key or the "start" key
i believe majority of emerson got programmin ERROR intheir KEYPAD.. my emerson microwave got similar issue ..its a brand new one abt few monts old..it started actin weird way ..its keypad wont work..tried many thing unplug it pluge it back in everthing tht necessary..but still keypad is locked..no not the child procted locked..it locked with a digits 00.00 ...sometimes it work sometimes it dont...so no clue wat to do ...