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Use a pen tip or other sharp object to insert the RESET hole on the side of the player.
Here is a page which shows you how to transfer music over to your new Phillips Media Player. Windows Media Player sync is specific to Windows products. Do NOT use this to transfer music to your Phillips media player. Use the software supplied by the manufacturer.
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In your Windows media Player go into tools and select options. Select rip music and untick copy protect music. The music you have in WMP wont work. you will have to put them in again after you made the changes. Hope this helps
this is james again my email is firstname.lastname@example.org mine is 8gb the name is philips it is going to a white screen it will not let me acsses the music it turns on to a white screen thanks......James Boggs
There is a step left out of the repair instructions on the website/device manager itself: Make sure you back up all songs on the GoGear before attempting this solution. 1) Back up all files on the GoGear 2) Open up Philips Device Manager (Start --> All Programs --> Philips) 3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button 4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard). -Tha Mp3 Doctor