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I have a savin 9935dpe b&W multifunction copier. It states an error code of: "functional problem SC321-00" and to poweroff the machine or call for assistance. I powered off the copier and turned it back on with no resolution. Any one have answer on how to fix it? The only research that i could come up with was a "no image" issue.

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  • 2 more comments 
  • pancholi Dec 11, 2008

    cleaned the toner and the unit adjacent to it (long bright green tube looking thing) had some toner streaks on it. Now I get a sc320-00 error message. any ideas?

  • pancholi Dec 12, 2008

    We tried that with great hope. Just before we tried, we called in the copy machine guy. He says we need a new laser motor. Any idea how much this costs as a part and how difficult it is to replace?

  • elgieke Mar 31, 2009

    error SC320. How do you replace the motor and who sells it?

    guy@robotics-design.com. Thank you.

  • Anonymous May 10, 2009

    my 9955dp first said functional error sc121-00...I disconnected the attachment from the copier that holds the papers and now it says sc320-00...please help



    email me Shamszereh@aol.com

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  • Office Equip... Master
  • 990 Answers

The laser unit can't write, pull out laser unit to clean out (do not open black box ) laser unit located at left down corner of the toner unit. after clean if still not work, change laser unit.

Posted on Dec 11, 2008

  • Everett Lin Dec 12, 2008

    sc320 mean the laser motor defect , try to reset steps as follow;

    1, press clear mode key on upper right panel.

    2, enter 107.

    3, prss and hold clear stop key for 3-5second until screen show out SPmode.

    4, turn power off and on(power switch on lefthand sideof the machine

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