Question about Dell 3000cn Color Laser Printer

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Dell 3000CN Wrong Cartridge error when installing new cartridge

Normal 0 My 3000CN printer ran out of yellow toner. I removed the cartridge and shook it to level the toner, then re-installed it. The printer then gave me a message of "Wrong Cartridge, Yellow toner unsupported".

I then ordered two yellow cartridges from an after market source and they both give the same message. I'm concerned that I messed up some sensor in the printer.

It is also likely that the electrical connection to the chip in the cartridge is not making it. I used a damp cloth to clean toner out of the area, but to no avail.

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  • Camillo Iacoboni Jan 01, 2009

    same problem recently

  • mgenton Feb 19, 2009

    I have exactly the same problem and found nothing on Dell support website. Calling Dell support help desk was sof useless ...
    Any suggestion ? Thanks mgenton@club-soft.ch


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3 Suggested Answers

  • 144 Answers

SOURCE: Refilled the toner and changed the chip. Error

bad news the manufacture is smart with those chips you will 10 two 1 have to purchase the correct cartridges brand new from a konica minolta supplier trust me we have tried to do this the rechipping hardly ever works especially when the machines have the latest firmware loaded

Posted on Oct 18, 2010

  • 73 Answers

SOURCE: removing toner cartridge

When the toners go in, they are locked down using the colored part of the cartridge. This holds them in place for printing. However, sometimes even when unlocked they can be very difficult to remove.

After you are sure it is unlocked, do your best to wiggle the cartridge until it start to feel like it is coming loose, and you should be able to pull it out. Do not under any circumstances force it out, just take some time to loosten it up.

Posted on Feb 08, 2009

onynn
  • 5 Answers

SOURCE: wrong cartridge 093-982 cyan toner unsupported

are you using a dell-branded toner cartridge? if yes, then you should replace the toner cartridge sensor and machine control unit (MCU). if no, you can enable the non-dell toner mode on your printer's operator panel. how? press menu, down until "configure" & press select; down until "maintenance" & press select; down until "non-dell toner" & press select; down until "on" & press select.

Posted on Sep 09, 2009

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We have an error message CRUM 009-367 and we are unable to figure out what is wrong with it on our Dell 3110cn. Thanks


009-367:The Yellow (Y) Toner Cartridge CRUM Data error is detected.

  1. Cycle power on the Printer.
    1. Turn the printer off.
    2. Wait 10 seconds.
    3. Turn the printer on.
    4. Determine if the issue still occurs.

  2. Verify that the toner installed is Dell toner

  1. Cycle power on the printer again.

  2. If the error persists, replace the desired toner cartridge.
    • If the desired toner cartridge has already been replaced, replace the Toner Dispenser CRUM.
    • If the Toner Dispenser CRUM has already been replaced, replace the Printer.

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Installed new yelloe cartridge but printer keeps stating to reseat cartridge


009-340 Error on the Dell Color Laser Printer 3000cn/3010cn/3100cn ...imaging drum cartridge. Turn the printer off using the power switch on the left side. Wait 10 seconds, turn the printer back on, and check if the error message...sensor solenoid nip. Turn the printer off using the power switch on the left... (English) 016-720 PCL Error on the Dell Color Laser Printer 3000cn/3010cn/3100cn ... Press Select ( ) to clear the error on the printer. Reset the printer NVRAM: Press Menu. Press the...and then press Select ( ). When Restart Printer appears, turn the printer off and then back on... (English)
KB Article How Do I Configure and Troubleshoot My Dell Color Laser Network Printer? - KB Article - 296059 ...Troubleshooting Guide for My Dell 3000cn-series / 3100cn Laser Printer ...available online for your Dell 3000cn/3100cn laser printer. The troubleshooting...printing, refer to the Dell Laser Printer 3000cn/3100cn Troubleshooting Guide... (English)

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1 Answer

What to do when toner is low


Remove the toner cartridge.
Gently "roll" it from side-to-side, to evenly distribute the toner. Do not "shake" it.

Eventually, you'll either need to buy a new toner-cartridge (either from Dell or via eBay) or find a store that refills ink-jet and ink-toner cartridges.

Apr 16, 2010 | Dell 3000cn Laser Printer

1 Answer

System error [f02-04]


I believe you asked the same question before.... Make sure the waste toner cover / plug is removed and that you shook the cartridge to loosing the toner. You may have recieved a bad or defective toner cartridge...Good Luck

Aug 16, 2009 | Sharp AR-168S Copier

1 Answer

Wrong cartridge 093-982 cyan toner unsupported


are you using a dell-branded toner cartridge? if yes, then you should replace the toner cartridge sensor and machine control unit (MCU). if no, you can enable the non-dell toner mode on your printer's operator panel. how? press menu, down until "configure" & press select; down until "maintenance" & press select; down until "non-dell toner" & press select; down until "on" & press select.

Aug 12, 2009 | Dell 3000cn Laser Printer

1 Answer

Changing Dell 3000cn printer cartridge


The instructions always come with the new cartridges and also are printed on the new cartridges. You move the right hand (colored) side up to unlock. Carefully pull the cartridge up and out (you can screw up the gears if you don't put the cartridges in and out straight. Make sure you've followed the instructions that come with the new toner cartridge (removing tape, shaking), put it in the same way and move the right hand side down to lock.

Apr 07, 2009 | Dell 3000cn Color Laser Printer

1 Answer

Replace toner message still displaying


Have you already tried powering the printer off/on to see if this would clear the error? If so, are you using a Dell branded toner? If not, this could be why the printer has not recognized the replacement. It could be you recieved a bum toner cartidge, although this does not happen often, it can still happen. If you take your old toner cartridge and put it back in the printer, does it recognize it? If so, perhaps it is the toner cartridge.

If it is a bum Dell toner cartridge, Dell carries a seperate warranty on toner, apart from the warranty on the printer. Call Dell laser printer tech support. They will need your order number for the toner and have the cartridge handy as they will need an identification number off of the cartridge.

Mar 28, 2009 | Dell 3000cn Laser Printer

2 Answers

HELP!!!Toner cartridge jammed in school Dell 3000cn printer.


To rotate the carousel of the printer and not use the front panel do the following. Remove the drum; place it somewhere away from light. Leave the top open where you removed the drum. Close the front door. By closing the front door, you have depressed the locking mechanism that locks the carousel in place. Now using both your left and right hand and using even pressure, rotate the carousel (from the top of the printer) to the position where the toner is at. If the carousel makes any kind of clicking/grinding noise then it is still being affected by the locking mechanism, I would not suggest continuing. If you do not exert even pressure when rotating it this way, the carousel can become canted (twisted) and then would need to be replaced..

Mar 02, 2009 | Dell 3000cn Laser Printer

1 Answer

Excess toner after ?overfilling cartridge w/ bulk toner


Did you refill the toner yourself or put a new one in or.......

Jan 01, 2009 | Dell 3000cn Color Laser Printer

1 Answer

Removing toner cartridge


When the toners go in, they are locked down using the colored part of the cartridge. This holds them in place for printing. However, sometimes even when unlocked they can be very difficult to remove.

After you are sure it is unlocked, do your best to wiggle the cartridge until it start to feel like it is coming loose, and you should be able to pull it out. Do not under any circumstances force it out, just take some time to loosten it up.

Oct 23, 2008 | Dell 3000cn Laser Printer

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