I cannot connect to the internet, the light is not going on. I've had this modem for about 2 months and all of the sudden problems. Verizon is saying I need to get a verizon modem they can't support netgear. Frustrating.
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Are you using the RJ45 ended Ethernet cable? I've been battling an issue where an Ethernet cable plugged in caused the PK5000Z to reboot approximately every 120-300 seconds (2-5 minutes). Switching to just the wireless and not having any Ethernet cables plugged in resolved the issue. Unfortunately this won't work for me since I only use the modem as my gateway to the internet and actually have an Astaro Secure Gateway Firewall that connect to the modem via Ethernet. I'll be contacting their technical support again tomorrow as I've had 3 modems RMA'd and not a single person there at Century Link could figure out what to try except to keep RMAing them. So anyone else hitting this issue, try using just the wireless instead of the Ethernet Cable.
To have a modem last you six years is very impressive. Most will fry out if not kept on a cooling pad. I'm sure you've tried the obvious ones; Unplug it, wait 30 secondsPlug it in. Try to replace the cat5/ethernet cables. Try replacing the coaxial cable. If you can access the settings page through your web browser you can try to reset it. 1. Open a web browser and go to:192.168.100.1 2. Click the "Configuration" option at the top 3. Look near the bottom of the page. There should be a button that says, "Reset All Defaults". Click it once. 4. Once the page refreshes, click the last button at the bottom called, "Restart Cable Modem"
One thing you can do. Try to download an updated firmware for from the manufacturer of the DSL modem. In most of the cases this will resolve the issue that you are describing. Lastly I would suggest to buy new one if it stills does not work Thks Uttam
When the DSL light turns red it indicates that the modem has no internet signal. So please check if the cables are connected properly Also ensure that there is a proper signal to your premises without any interference This is called intermittent connection If the DSL light turns red it indicates that there is a problem with the cables connected or the DSL line Please check your DSL connection with ISP
There is on another reason that the modem might have gone bad. If all the above steps are executed and if this issue still persists replace the modem
Hi, If you say the lights are going out on the modem when it boots you off the network then the problem is your modem and not your internet connection, if the modem is new take it back and have them swap it for another one.
You can have 4 PCs connecting to your 2 wire 2701hgv or 2700hgv wired or wirelessly. Make sure the DSL light and the internet light is green and lighted up
For wired connection, just plug in the RJ45 cable to the ethernet 1,2,3, or 4 and the other end of the RJ45 cable on your laptop LAN card or network adaptor
For wireless connectivity, SSID is 2wire followed by the last 3 digits of the SN(or serial number) and the WEP key is located at the bottom of the 2wire modem in between 2 bar codes in square brackets. If the WEP key and the SSID was changed before in the modem page, go to the modem page and see what is the latest SSID and WEP key using RJ45 cable connected
From Andy Thoo Wai Kiat, Singtel