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My printer is an HP photosmart 7260 and has worked great until I transported while moving to a new state. I don't recall any trauma ie. dropping or falling. It will turn on and the cartridge will move back and forth but it hangs up at each end and won't print. Can you recommend a place to take the printer to and possibly have it fixed if you can't help me? Punta Gorda, Fl. lnorlin@comcast.net

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Hello,
It sounds like the plastic encoder strip that the system uses to count or figure out where it is located came loose from one or both ends. It is a long plastic strip that goes the whole length of the ink carriage's track and is held into place by a small hook on each end. When you re-attach it be very careful not to damage it or scratch it. Once it is re-attached the printer will be able to figure out where it's carriage is located and won't hang up. It should work fine afterwards.

Good Luck!
Rich Lilja

Posted on Dec 11, 2008

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