Question about Toshiba Satellite A205-S4607 Notebook PC

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My dvd-rw drive stopped working. The problem report stated (could not load driver software) Description Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 39. Problem signature Problem Event Name: PnPDeviceProblemCode Architecture: x86 Hardware Id: IDE\CdRomPIONEER_DVD-RW_DVR-K17LF________________2.52____ Setup class GUID: {4d36e965-e325-11ce-bfc1-08002be10318} PnP problem code: 00000027 Driver name: cdrom.sys Driver version: 6.0.6000.16386 Driver date: 11-02-2006 OS Version: 6.0.6000. Locale ID: 1033 Extra information about the problem Bucket ID: 29299098 I have been searching for the driver for this device for three days with no luck My email address is

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CD/DVD drive not working

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I have an ACER Extensa 4220. My OS is Windows 7 Ultimate 64-bit. My problem is: After OS installation the CD/DVD drive is working well--able to read disc in general, able to install softwares or driver via...

Purchase a new (or used) disk-drive that is compatible with your Acer notebook.
Remove the current disk-drive, and set it aside.
Connect this "alternate" disk-drive, and install Windows onto it.
Then, test the CD/DVD drive -- if it still gives problems, then you have a "hardware" problem with the CD/DVD drive, and trying to make any "configuration" changes within Windows will have *NO* effect.

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DVD RW is not function

Hi there.

When a DVD RW is not functioning, the problem may be caused by a few different things:

1. It could be a hardware problem (i.e., a broken DVD RW drive)

2. It could be software problem (i.e., maybe the DVD RW drive driver is not installed, or not installed properly or maybe there is a conflict with another driver)

3. It could be something else making it appear that the DVD RW is not working (i.e., such as a separate hardware problem or an operating system problem)

Unfortunately, you will need to provide more details before I or someone else from FixYa may help you.

Please repost your question with the following detailed information:
Laptop Manufacturer Name
Laptop Model Number
Operating System (for example, Windows XP, Vista, or 7)
Specific detailed description of the problem, when it occurs exactly, and what you have already tried to do to fix the problem.

Good luck!

Dec 20, 2010 | PC Laptops

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I have acer aspire 4520.I have upgraded to windows xp sp2. The empowering technology does not work.It says " the specified file is not found".I cannot find the empowering technology software...

Acer Aspire 4520 Notebook Technical Specifications:

Operating System Genuine Windows Vista Home Premium Processor AMD Athlon™ 64 X2 Dual-Core Processor TK-57 (512KB L2 cache, 1.9GHz) Chipset NVIDIA nForce 610M Memory 1GB (1GB installed in one of two memory slots) DDR2 667 SDRAM User upgradeable up to 4GB (one 2GB memory card in each slot)* subject to availability of 2GB cards
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Surely to load XP is a DownGrade. As this notebook is dual core, I would run Vista 64 or better still Windows 7 64.
If you wish to persist with an old system, you require SP3 for XP.That may be available from a software store but is no longer supported by Windows.
Try for drivers that you will require to have support from Acer.

Hope that clarifies your situation.

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Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39) Laptop Levono y530, device dvd rw optiarc AD-7580s I tried to uninstall & reinstall it, but...

Give this a whirl:
CD-Rom stops working. After checking device manager you find an exclamation mark on the drive. It doesn't mean the drive is dead. It could be an upperfilter or lowerfilter registry issue that is keeping you from accessing the cd drive.

This fix worked for my client:

Also, try this fix from microsoft.

CD-ROM access is missing and messages cite error code 31, code 32, code 19, code 39, or code 41.

Try this before replacing the drive and remember that you may have to reinstall some burning software.

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Click on the link below. I had the same problem. Downloaded the software, and it was fixed within 5 minutes.

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Optiarc dvd rw ad-7561a ata driver

weird. Try using Windows System Restore to revert back to before installing dameon tools. You can try installing it again but I would re-download just to be safe. It it happens again you might want to try alcohol 120% instead.

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The type of CD/DVD recorder is suppose to be automatically detected by your Plug N Play portion of your BIOS. Reboot and press the "F" key combination that will bring up the boot process as opposed to the CMOS Settings. See if the correct DVD model shows up as one of your boot electives. You may be able to change it in that window. If not then reboot to BIOS and change it there.

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remove the device from your pc and rebooting it. sounds like a drives or new software problem try uninstalling all and reinstalling

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1 Answer

Toshiba Satellite A75-S206 DVD\CD-RW drive problem

Hello GeneMat,

I am Romeet,i will try and help you with this problem.Seems it could be an issue with the Combo DVD Drive's Driver Software or Firmware.

Try This:

From your Desktop:

Right Click " My Computer" Icon and select "Properties"

Go to "Hardware" Tab and select "Device Manager"

Under Device Manager, scroll down to the "DVD/CDROM Drives" menu and click on the plus ( + ) Sign next to it

Right Click the Drive name eg " Toshiba DVD-R TSST 2313" and select " Uninstall" Click yes to any prompts and restart your Laptop.

After rebooting, Windows XP should pick up the drivers again, so wait a while for it to complete and until it notifies you that " Windows successfully completed installing your new hardware" or something to that effect and then try using the software cds again

Best of luck!


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5 Answers

Dvd drive wont work

That error and a number of other error codes can be reported for a DVD or CD writer if something has damaged one of the filter drivers, which are called Upper Filter and Lower Filter drivers in the Windows Registry. They can be installed by CD-writing software such as Roxio Easy CD, or by DVD players such as PowerDVD, or by programs such as Musicmatch Jukebox.
Microsoft describes the problem in MS Knowledge Base article 314060 - CD-ROM access is missing and messages cite error Code 31, Code 32, Code 19, or Code 39 after you remove Roxio Easy CD Creator in Windows XP at
The article applies to Windows XP Home Edition and Windows XP Professional It implies that the problem is caused only by Roxio software, but the error can occur with any type of CD-writing or DVD software. Error messages that may occur when you try to access your CD or DVD drive include:
1. - Windows cannot start this hardware device because its configuration information (in the Registry) is incomplete or damaged. (Code 19)
2. - This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
3. - A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)
4. - Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
5. - Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)
However, there are other causes for these and similar messages. The solution provided below applies mainly to CD or DVD drives. For other explanations, read this MS Knowledge Base article -
Uninstalling and then reinstalling CD-writing and DVD software may cure the problem, but in other cases, such as yours, the Windows Registry has to be edited in order to fix it. Making erroneous changes to the Registry can render a computer unbootable, so before you edit it, use Windows XP's System Restore to create a restore point that will allow you to restore it in Safe Mode, or export the keys from the Registry editor by using its File => Export feature. For more information, enter the word Registry in the Search box of Start => Help and Support.
Enter regedit in the Start => Run box to run the Registry Editor and click on the + signs to expand and highlight the following keys:
H_KEY _LOCALMACHINE => SYSTEM => CurrentControlSet => Control => Class => {4D36E965E325-11CE-BFC1-08002BE 1 0318}
There should be many keys called {4D36E965E325-11CE-BFC1-08002BE 1 0318}
If you want to export a copy of the values, select File => Export and enter a suitable filename, which will be saved as a .reg file that can be restored just by clicking on it. When you select a particular key, in the right window, for some of them, you should see keys called UpperFilters and LowerFilters. Select each such entry in turn, right-click with the mouse on it, and click Delete. After closing the Registry Editor, you should be able to use the CD/DVD drive again. However, you may have to reinstall software that accesses the drive, such as CD writers and DVD players.

Nov 10, 2007 | Toshiba Satellite A100-S8111TD Notebook

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