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ComCast phone w/ DHG535-2 modem: No dial tone.

Tech resets modem and problem is fixed for about one day. The tech says all he does is reboot the modem. I've tried this but it does not reboot. The system has a separate internet modem. Any solutions?

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  • alphonse30 May 01, 2009

    SBV5220Surfboard Cable modem; internet and cable work fine, no dial tone on the phone for 3 days. Phones plugged directly into modem, modem rebooted (pinhole) with and without phone plugged in, still no dial tone.

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Hey, a little late on this one, im actually working atm at comcast on tech suppport and came across this posting, if you look on the back of the modem, there is a small hole, for a pen or a pin, that is how you would reset it, if you are just pulling out the power, that will not do much.. as there is a back up battery in the modem that kicks in so you dont lose your phone.

Posted on Mar 01, 2009

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