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ComCast phone w/ DHG535-2 modem: No dia...




By b-pilgrim on Dec 11, 2008

" "
Tech resets modem and problem is fixed for about one day. The tech says all he does is reboot the modem. I've tried this but it does not reboot. The system has a separate internet modem. Any solutions?
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Same Problem

May 01, 2009

-   SBV5220Surfboard Cable modem; internet and cable work fine, no dial tone on the phone for 3 days. Phones plugged directly into modem, modem rebooted (pinhole) with and without phone plugged in, still no dial tone. -   alphonse30

Best Solution

posted on Mar 01, 2009
Helpful)

epic12
epic12

Rank: Apprentice 
Rating: 83%, 6 votes
hey, a little late on this one, im actually working atm at comcast on tech suppport and came across this posting, if you look on the back of the modem, there is a small hole, for a pen or a pin, that is how you would reset it, if you are just pulling out the power, that will not do much.. as there is a back up battery in the modem that kicks in so you dont lose your phone.
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