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Hi,I looked into this for you and listed below you'll find all you need to get a replacement disk,hope I've helped......
If the 90-day warranty has passed and you wish to receive a replacement, please provide the following mandatory items 1. A personal check or money order for $10.95(USD) per disc requested. 2. The disk containing the defect. 3. A letter or card with your full name and return mailing address 4. A reason for the replacement request Please send these items to the following address. We recommend you send your return via a traceable method such as Priority Mail®, UPS™ or FedEx® as Encore is not responsible for undelivered or lost packages. Please note that Encore is not responsible for the shipping cost to return the product. Encore Software Inc. 999 N. Sepulveda Blvd Suite 700 El Segundo, CA 90245 ATTN: Disc Replacement From the day it arrives it will take 4-6 weeks for you to receive the replacement. If we do not have the product in stock, your check or money order (if submitted) will be returned.
call the tech support or help desk for your lap top i will venture a guess they need to activate the key first then you have to install it . if you have there "help" web page or they have online support do it that way some have live support on line. there was/is a with bootleged student editions, problem being they have 2k using the same key. so some have gone to online activation
No need to even contact Microsoft. Just make sure the unit you are installing it on can go online. Once installed it wil advise that you have X days to register this version etc. Do you want to do it now? Select yes and online. Follow the prompts and it will do everything automatically.
If you cn't do it online select by phone. It's still all automatic. Enter the data from the product key and then wait for new code to be generated. Copy down and enter to the box in display and all is done!
Most new computers come with a trial version of Office. After the trial is over, you need to purchase a license key from microsoft. If the software was a full version installed, bring the computer back to the store where you bought it and have them install the software again or give you the proper product key.