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HP Print Diagnostic Utility was created to help users troubleshoot and correct many common problems on Windows-based computers that can prevent printing. Download the HP Print Diagnostic Utility by clicking here, then follow the on-screen instructions.
The HP Print Diagnostic Utility is compatible with Microsoft Windows Vista Home Premium (32-bit), Microsoft Windows Vista Home Basic (32-bit), Microsoft Windows Vista Business (32-bit), Microsoft Windows Vista Ultimate (32-bit), Microsoft Windows Vista (64-bit), Microsoft Windows Vista Home Basic (64-bit), Microsoft Windows Vista Home Premium (64-bit), Microsoft Windows Vista Business (64-bit), Microsoft Windows Vista Ultimate (64-bit), Microsoft Windows Vista Enterprise (64-bit), Microsoft Windows Vista Enterprise (32-bit), Microsoft Windows XP
Vista is terrible for doing this,,,everyone has the same problems. The best thing i can suggest is to downgrade your computer to Windows XP,,you will be far happier,,and you wont have these problems any more. Vista has another two years to go before they work all the bugs out of it, and they provide support for older equipment,,but dont hold your breath on that one...LOL
To use it with Windows Vista, you must install the driver software for Windows Vista.
The Windows XP drivers for your product cannot be used under Windows Vista.
Easy-WebPrint and PhotoRecord do not support Windows Vista.
Upgrading from Windows XP to Windows Vista :
upgrading your OS from Windows XP to Windows Vista, delete / uninstall
all the Windows XP driver software first; then, upgrade the OS to
Windows Vista and install Vista driver software. If you have already upgraded your computer's OS to Windows Vista :
Delete / uninstall the Windows XP drivers before installing Vista drivers.
This product can be used with Windows Vista.
Since the printer driver for this product is pre-installed in Windows Vista, you can use this product only by connecting it to a Windows Vista computer.
To install the printer, select Start, choose Control Panel and select Printers. Now select the "Add a Printer" option and follow the on-screen instructions to install your printer.