Question about Dimplex Compact Electric Flame Stove Heater

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Stove quit working. Need instructions how to replace a part

Electrolog Model CS3311 need instruction book

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  • simplicite Dec 13, 2008

    My Dimplex fan quit working; everyone else is fine.  Listed in the paper manual provided with purchase is the number of customer service for Dimplex.  1-888-DIMPLEX.  Maybe if we all called in, they would provide service.  Merry Christmas.

  • betty_fields Jan 05, 2009

    Have been in contact with Dimplex.After new parts did not fix problem they are replacing stove. Very nice people to work with bf

  • Anonymous Jan 09, 2009

    the that you plug in to the wall outlet got hot and melted and i need a the

    another box so i can plug the cord into it.

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Very strange.  I wrote in about my Dimplex stove and that the fan had quit working; suddenly after about a week, it began to work and is back to normal.  Wonder if there is a short in the wires?  We have had very cold weather and my stove is located in my kitchen/dining area.  J

Posted on Jan 05, 2009

  • simplicite Jan 05, 2009

     Betty Fields, thanks for the info in Dimplex providing you with a new stove.  Where are these folks located?  That is very good of them.  That's the way it used to be in our country.  Remember when Sears used to replace any tool, or anything for that matter, that didn't work properly.  What has happened to the good service we used to get, when the customer was always right.  I am glad to know  that Dimplex is still following that rule.  Thanks, Dimplex, if you're reading this.  It's nice to know we aren't "stuck out in the cold" with these stoves.  J

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I had a similar problem, am still wating fior answer, I wrote them today and am going to call, it is dimplexCompany who manufactures them, call:1-800-668-6663 ext. 358
For parts : 1-800-668-6663 ext. 360 Hope this helps.............

Posted on Jan 05, 2009

  • Marlene Buzard
    Marlene Buzard Jan 05, 2009

    I called the 1-800-668-6663 ext. 358 they were very helpful and are sending me a replacement part for my stove. They will guide you on how to get instructions for your repairs.. Have a good day!

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