Question about HP Scanjet 3570 Flatbed Scanner

2 Answers

Can't use scanner on computer

Scans ok with buttons to printer but won't interface with computer. When clicking on icon get this message .

HP Director application has encountered a problem and needs to close. We are sorry for the inconvenience.

Don't have originl disk, tried down loadig program, no luck, my computer friends can't fix it. HELP

Wayne

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  • mbellbooth Jan 24, 2009

    I can scan photos with it. via the buttons on the scanner but i can't get the icon to open on my computer to scan slides or negatives .( I have the scanner that can scan slides) Is there anyway i can fix this problem..

  • mbellbooth Jan 24, 2009

    I am haveing the same problem . but I have uninstalled and installed stil no luck

  • mbellbooth Jan 26, 2009

    the same as above

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Scans ok with buttons to printer but won't interface with computer. When clicking on icon get this message .

HP Director application has encountered a problem and needs to close. We are sorry for the inconvenience.

have tried uninstalling and installing too ...but still doesn't work by clicking on icon.

Posted on Jan 24, 2009

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  • 236 Answers

Were you able to download the driver from HP?

I would suggest unplugging the scanner, uninstalling the program, reboot, reinstalling the program and then plugging the scanner back in

Posted on Dec 11, 2008

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3 Answers

HOW TO SCAN PICTURES TO MY COMPUTER


Please put the picture into your scanner and find the program in your computer then scan or go to accessories , then click scanner and camera wizards to scan the picture.

Jan 28, 2010 | HP Photosmart C6180 All-In-One InkJet...

2 Answers

Lost HP Dirctor Icons


Please confirm the version of Internet Explorer you are using If it is 8.0 or 7.0 then I would suggest you to please degrade the Internet Explorer version to 6.0 because HP Director is not compatible with IE 7.0 or 8.0. You can alos check for the scanning file and you can find it at

please click on Start button -> My Computer -> C: Drive -> Program files -> HP -> Digital Imaging -> Bin -> hpqscnvw.exe whe you will double click on this file, it will give you an interface to scan.

you can also click Start button -> all Programs -> HP -> HP Director (if it is there)
then right click on the HP Director and click Send to -> Desktop, it will create a shortcut on the desktop.

I hope it will work for you.

Dec 09, 2009 | HP PSC 1610 All-In-One InkJet Printer

1 Answer

When I try to scan, I get error message on printer that says No Scan Options. Press OK to continue. I have to put the cd back in the tray and run it again in order to use my scanner.I've turned it off...


I think you have installed the HP full feature software in the computer.
You can check it, you need to click on Start button -> All Programs -> HP -> HP Director

please check if you are able to scan from HP Director (if yes then change the below settings so that you would be able to scan from the button on the unit)

open the HP Director -> click on "settings" -> scan settings -> scan to setup and you need to populate all the options which you see in the left panel. when you will populate all the options to right panel. Then click UPdate device or OK button. and then try to scan again from the button on the unit. It will work. If it does not then check for the DIM (Digital imaging monitor) icon in the system tray, it would have a green checkmark over it. if you do not see it then you have to start it from the below steps
please click on Start button -> My Computer -> C: Drive -> Program files -> HP -> Digital Imaging -> Bin -> hpqtra08.exe when you will double click on the file, you will see DIM icon in the system tray and you will be able to scan from the button on the unit.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01798218&cc=us&lc=en&dlc=en

you can also click on the above link to understand it better.

I hope it will definitely help you out.

Dec 05, 2009 | HP PSC 1610 All-In-One InkJet Printer

1 Answer

My HP 5610 all-in-one gives me an error message when I try to use the scanner option.It says, "No scan options: Refer to device documentation to troubleshoot." what do I do if I don't have my...


oh This is a simple solution open up the hp solution centre icon or the hp director icon whichever your printer software has on the computer.
Then click on settings.
point to scan settings and click on scan to setup and on all the items on the left hand side select them and move them to the right hand side and click on the ok button or the update the device button and you will not face this issue anymore.
your printer software should be installed so that you dont get this error message anymore

Jun 16, 2009 | HP Officejet 5610 All-In-One InkJet...

1 Answer

I am trying to scan a picture to my computer and when i press "scan to" it says "no scan options". Please help as i can't afford to keep buying printers since i have TWO of these and neither of them...


You need to update the front panel button settings from Solution center or HP Director or you canuse these steps toscan without HP software.

VISTA
1. Click the Start (Windows) icon.
2. Click All Programs.
3. Click Windows Photo Gallery.
4. Click File and then click Import From Scanner or Camera.
5. Click Import.
6. Click Scan.

XP:
=== Scanning with Paint: ===

1. Click the Start (Windows) icon.
2. Click All Programs.
3. Click Accessories.
4. Click Paint.
5. Click File and then click From Scanner or Camera.
6. Click Scan.

Dec 18, 2008 | HP Officejet Pro L7580 All-In-One InkJet...

1 Answer

Scan to computer


Several ways to control your scanner:

From this HP link
Changing scan settings in HP Director

Scan settings include resolution, output type, and file type. These settings can be changed using HP Director.
  1. Open HP Director, if it is not already open:
    • Windows 2000: Click Start , click Programs , point to HP , and then click HP Director .
    • Windows XP: Click Start , click All Programs , point to HP , and then click HP Director .
  2. In the Select Device list, select your product, if it is not already selected.
  3. Click Settings , and then point to Scan Settings & Preferences .
  4. Click the scan setting menu that corresponds to the type of file you are scanning.
    • Scan picture settings : Designed for scanning pictures, including any type of non-text image, such as a drawing, logo, or photograph
    • Scan document settings : Designed for scanning documents
    • Scan preferences : Control scanning preferences, such as automatically straightening crooked images
    • Button settings and Scan to... setup : Control the defaults for the scanner buttons on the control panel of the product
    After selecting the appropriate menu, the corresponding window opens.
  5. Change settings as appropriate, and then click OK . The scan setting window closes.
  6. Click Scan Picture or Scan Document HP Director to scan with the changed settings.
==========================

From this HP link

Using the Advanced Scanning Features of the HP Solution Center Softwaretoo large to paste - just follow the link above :)

==========================

Here the main site for the scanner - click here

Nov 18, 2008 | HP Office Equipment & Supplies

1 Answer

Scanner


Are you getting a NO SCAN OPTION

If you are getting this message when you are trying to scan from the All-In-One.
And If the software is successfully installed in your computer, then you should have a icon in your desktop as HP Solution /HP Director (if not got to Start> All Programs>
HP> HP Solution Center)/HP Director Then try scanning from there, if you are able to scan from there then try the steps bellow.
Open solution center> Settings> Scan settings> Scan to setup> Then in this window click on Restore defaults> Then apply or ok and close all the windows and try to scan from the
All-In-One printer.
If it still does not work then try the bellow steps:
Go to:
My computer>C:windows>system32
Copy hpzipm12
minimize this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
minimize this window.
Go back to My computer>C:>windows>system32
Copy hpzinw12
minimize this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Now you will see two new files in Startup
Now go to My Computer>C:Program Files>HP>Digital Imaging>bin>
Copy hpqtra08
close this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Restart the computer
Open Hp Solution Center> Settings>Scan settings and preferences> Scan to button>
check destination list> if available applications are not in the destination list then add them in the front panel destination
Tried to scan.

If the software is not installed then you will have to install the printer driver and software sucessfully first.

Good Luck

Oct 12, 2008 | HP Officejet J5780 All-In-One InkJet...

1 Answer

Scanning


If you are getting this message when you are trying to scan from the All-In-One on a windows operating system.
And If the software is successfully installed in your computer, then you should have a icon in your desktop as HP Solution /HP Director (if not got to Start> All Programs>
HP> HP Solution Center)/HP Director Then try scanning from there, if you are able to scan from there then try the steps bellow.
Open solution center> Settings> Scan settings> Scan to setup> Then in this window click on Restore defaults> Then apply or ok and close all the windows and try to scan from the
All-In-One printer.
If it still does not work then try the bellow steps:
Go to:
My computer>C:windows>system32
Copy hpzipm12
minimize this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
minimize this window.
Go back to My computer>C:>windows>system32
Copy hpzinw12
minimize this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Now you will see two new files in Startup
Now go to My Computer>C:Program Files>HP>Digital Imaging>bin>
Copy hpqtra08
close this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Restart the computer
Open Hp Solution Center> Settings>Scan settings and preferences> Scan to button>
check destination list> if available applications are not in the destination list then add them in the front panel destination
Tried to scan.
Good Luck

Sep 28, 2008 | HP Photosmart C6280 Printer

1 Answer

Scanning


This message will come up when you are scanning from the Stand alone printer not from the computer.

If the software is sucessfully installed in your computer,
Then you should have a icon which says HP Director / HP Solution Center (If not Goto> Start> All Programs> HP and then you will see them
Open HP Director/Solution Center and try scanning from there, It should scan from there.
If yes then go to settings> Scann Settings> Scan to setup> There you see an option which says Front panel Destination list> Click that and there you see a options says Restore Defaults> Click that> then Apply and Ok> And close all the indows and try scanning from the All-In-One.

If it does not work then try the steps bellow:

Go To:
My computer>C:windows>system32
Copy hpzipm12
minimize this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
minimize this window.
Go back to My computer>C:>windows>system32
Copy hpzinw12
minimize this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Now you will see two new files in Startup
Now go to My Computer>C:Program Files>HP>Digital Imaging>bin>
Copy hpqtra08
close this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Restart the computer
Open Hp Solution Center> Settings>Scan settings and preferences> Scan to button>
check destination list> if available applications are not in the destination list then add them in the front panel destination
Tried to scan.

Sep 10, 2008 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Hp 1315 won't scan


Are you able to scan from the software installed in the computer:
If you have a icon saying HP Director / HP Solution center, if not go to Start> All Programs> HP And then HP DIrector / HP Solution Center and then try to scan from there if yopu are able to scan from there then go to> Settings in HP Director / Solution> Then Scan to setup> You should see a option which says Destination list> There down bellow you should see a option which says RESTORE DEFAULTS> Click on that and then apply> and close all the screens and try to scan from the All-In-One printer.

Good Luck

Aug 18, 2008 | HP PSC 1315 All-In-One InkJet Printer

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