Question about HP Scanjet 3570 Flatbed Scanner

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Can't use scanner on computer

Scans ok with buttons to printer but won't interface with computer. When clicking on icon get this message .

HP Director application has encountered a problem and needs to close. We are sorry for the inconvenience.

Don't have originl disk, tried down loadig program, no luck, my computer friends can't fix it. HELP


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  • mbellbooth Jan 24, 2009

    I can scan photos with it. via the buttons on the scanner but i can't get the icon to open on my computer to scan slides or negatives .( I have the scanner that can scan slides) Is there anyway i can fix this problem..

  • mbellbooth Jan 24, 2009

    I am haveing the same problem . but I have uninstalled and installed stil no luck

  • mbellbooth Jan 26, 2009

    the same as above


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Scans ok with buttons to printer but won't interface with computer. When clicking on icon get this message .

HP Director application has encountered a problem and needs to close. We are sorry for the inconvenience.

have tried uninstalling and installing too ...but still doesn't work by clicking on icon.

Posted on Jan 24, 2009

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Were you able to download the driver from HP?

I would suggest unplugging the scanner, uninstalling the program, reboot, reinstalling the program and then plugging the scanner back in

Posted on Dec 11, 2008

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