Question about Gestetner DSm622sp Digital Imaging System

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Showdowing on printed pages

We replaced the Drum, but we are still having "shadow" images appear on the printed copies. The shadows are usually parts of the same page we just printed. Can't figure out what's causing it.

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Usually the Drum and the cleaning blade must be replaced together. Hope you done this already, if not replace the cleaning blade.
The problem can be in the fuser unit. Pleace check and replace the Hot roller, thermistor and HR strippers as a set and also the pressure roller bushings.

Posted on Jan 10, 2009

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A new DR-350 drum unit should fix it. have the machine's power on when replacing it. While the door is open, touch the CLEAR key. The display will read "REPLACE DRUM?" or something like that. Press 1 for Yes.

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Shadow images may caused by several things :
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Replace the drum. The drum is failing.
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You either have a bad toner cartridge or bad fuser. Measure the distance from and exact on image printered to the exact same spot on the page it appears again. If it's fuser it will be 41.0mm between image and defect. Any other spacing on the front of the page is usually cartridge.

Try replacing the cartridge first and if that doesnt fix the issue it's fuser.

Here's a link for the service manual. Look at page 117 to get a complete list on repetative defects and their causes.

http://www.feedroller.com/Store/Service%20Manual/HP%20LaserJet%201022%20(Q5912A),%201022n%20(Q5913A),%201022nw%20(Q5914A)%20P.pdf

Hope that helps you.

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