Question about GE GSS25JF Side by Side Refrigerator

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Ice maker not working

Hi,

The ice maker on my GE GSS25JF Side by Side Refrigerator is not working. Water in door works fine, no water is reaching the ice maker. I replaced the water valve already with no results. Can you please help diagnose?

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  • 2 more comments 
  • pearlj10 Dec 11, 2008

    Already disconnected power for about 15 minutes - that did not resolve the problem.

    Thanks

  • pearlj10 Dec 12, 2008

    Check the tube between water valve and ice maker - no obstructions or ice.

  • pearlj10 Dec 12, 2008

    Hi,

    The ice maker on my GE GSS25JF Side by Side Refrigerator is not working. Water in door works fine, no water is reaching the ice maker. I replaced the water valve already with no results. Can you please help diagnose?

  • pearlj10 Dec 12, 2008

    defrosted freezer last weekend - to no avail.

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12 Answers

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Try this link to get manuals for use and troubleshooting problems:

http://www.geappliances.com/service_and_support/literature/

Enter your GE model number next.

I've sent this link because the model number is not complete. I hope you will be able
to find the solution via these manuals and the support from the other experts on this site.

Let me know what happens and thank you. Binary Bob

Posted on Dec 14, 2008

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The fridge suppose to have a dual water valve, one for the ice-maker and one for the water dispenser. the valve that corresponds to ice-maker may be bad, or it could be the ice-maker itself.

It could be an ice clough in a water line too. In this case you need to unplug your fridge for 24 hours.

One more reason that could cause ice maker not working can be the temperatures in the freezer. the ice-maker will not call for water until it reaches under 15 degrees.

And one more time check the water tube behind the ice-maker to make sure it is not frozen thus blocking more water from entering.
Good Luck

Posted on Dec 14, 2008

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What i would do is add some water to your icemaker and wait about 2-3 hours and see if it push the ice out and if it dont then you have a bad icemaker and if it does then there is ice blocking the line from the valve to the icemaker ,,,, i'm betting you have a bad icemaker ,,,, if i can help feel free to contact me / larry

Posted on Dec 12, 2008

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Make sure the ice shut off bar is in off position....also make sure water is getting through to icemaker

Posted on Dec 12, 2008

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Hello...
thing is your refrigrator may have defrost problem..try to fix the defrost circuit or ther may be problem in compressor so service the compressor....

Posted on Dec 11, 2008

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Hi
If the compressor doesn't run, it is likely that the defrost timer is malfunctioning. This part is located near the compressor. To test the defrost timer:

Step 1: 
Unplug the refrigerator.

Step 2: 
Disconnect the wires from the timer and timer motor. Remove the timer from its brackets by backing out two retaining screws.

Step 3: 
Test the defrost timer with a VOM set to the RX1 scale. Clip one probe of the VOM to each defrost timer -- not motor -- wire, and turn the timer control screw shaft until it clicks. If the defrost timer is functioning, the meter will read zero. If the needle jumps, the defrost timer is faulty. Replace it with a new one of the same type.

Step 4: 
Connect the new defrost timer the same way the old one was connected.

To check the defrost timer motor, clip one probe of the VOM to each motor wire, setting the scale to RX100. If the meter reads between about 500 and 3,000 ohms, the motor is functioning properly. If the meter reads higher than 3,000 ohms, the timer motor is faulty. Replace it with a new one of the same type. Connect the new motor the same way the old one was connected.

Posted on Dec 11, 2008

  • ABHISHEK.C
    ABHISHEK.C Dec 14, 2008

    There are two solenoid-operated water valves - one for the water dispenser and one for the icemaker. They're located near the water connection at the back of the fridge. There is no pump; the water pressure sends water to the icemaker whenever this valve is opened by the icemaker controls. Your symptoms sound like the coil is burned out on the valve. You can check it by disconnecting the wires and checking for coil continuity with an ohmeter. If the coil is open, replace the valve. Both valves might be combined into one assembly, so be sure you test both coils. Of course it's also possible that the trouble is in the icemaker itself, but a failed intake valve is more likely.

  • ABHISHEK.C
    ABHISHEK.C Dec 14, 2008




      • If your ice maker has a small red plastic lever, lower it to lower the wire.



      • If there's no plastic lever, simply lower the wire.




    • The ice maker head assembly may have broken parts. Look to see if the gears are broken. Check to see if the small plastic arms that rest against the ice rake are broken. If the ice maker head assembly is modular and you've found broken parts, you can just replace it.

    • The ice maker fill tube may be blocked with ice. If so, melt the blockage using a hair dryer-but be careful to not melt any plastic parts! Also replace the water shut-off valve or water-inlet valve, or both, if necessary.In either case, the ice maker should begin producing ice again. Also make sure that the temperature is 8 degrees Fahrenheit or lower. If the freezer is too warm, the ice maker won't cycle properly.


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  • Make sure that the wire arm on the ice maker is properly positioned fully in the down position. If it is even slightly raised, the ice maker will not cycle. Try raising it fully up and then placing it back down. This may cause the ice maker to cycle after a few minutes.
  • Check to see if the mold of the ice maker is filled. If not, you could have a blockage in the fill tube. Try filling the ice maker mold manually with water using a squirt bottle . See if the ice maker module ejects the ice. If the ice ejects properly but the ice maker does not refill.
  • Check the fill tube for a blockage or freeze plug. You could also have a wiring problem or a bad water solenoid valve preventing the ice maker from refilling with water.
  • Then you need to replace solenoid valve .

Posted on Dec 11, 2008

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The ice maker is producing ice poorly When an ice maker is producing ice poorly--when it produces just a few cubes or none, or when the cubes are too small--it's usually because of a clogged water line or a defective water inlet valve. 

First, check the water line attached to the back of the refrigerator for good water flow. To do that, first turn off the water supply valve. Then remove the water line from the back of the refrigerator. Next, place the water line into a bucket and momentarily turn the water valve back on to test the flow. If the flow is poor, you need to repair, clean, or replace the tubing or the shut-off valve that supplies the water. If the flow is good, you may have to replace the water inlet valve.

There's an ice- or water-dispensing problem The ice and water-dispensing system of your refrigerator is quite complex. Many components work together to provide the ice and water. Aside from a simple problem of a leaky water tube or a jammed ice chute, most other components are not user serviceable. We suggest that you contact a qualified appliance repair technician for such repairs.

Posted on Dec 11, 2008

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Have you defrosted the freezer since you last checked the valve? If not, you should as there may be a frozen line, if this doesn't work, let me know and we will go into diagnosing other components

Posted on Dec 11, 2008

  • Benjamin Patri
    Benjamin Patri Dec 12, 2008

    Is there power getting to the solenoid valve?

  • Benjamin Patri
    Benjamin Patri Dec 12, 2008

    Also is there water pressure at the solenoid valve?

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Pull the icemaker fill tube out of the wall of the freezer and see if it has frozen ice in it,use a hair dryer if this is the case,if not let me know-mike

Posted on Dec 11, 2008

  • MIKE major Dec 12, 2008

    you must have a bad ice maker then,the icemaker calls the water valve to open and send water to it,you can also pull the cpver off the ice maker and check to see if anything is broken,let me know-mike

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The region from where the water comes may be blocked with some thing .try to clean it and look.thank you

Posted on Dec 11, 2008

  • JITHIN ANTONY Dec 11, 2008

    have you cleaned the tube

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Hi,
I would suggest you to first trying unplugging/ switching off your device for 5 minutes. This restores and refreshes the device. Go for it
Let me know if this works, if it doesn’t then I’ll provide some other alternative solution.
Thanks


Posted on Dec 11, 2008

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  • futureloginn
    futureloginn Dec 11, 2008

    ok,
    In an automatic ice cube maker of the type in which water flows on the underside of a refrigerated plate to form ice thereon, interceptor means or baffle means interposed between the water supply means and a spatial zone below the refrigerated plate to prevent water loss from the water circulation system and to prevent water contamination of ice through discharge of water from the water supply means to the spatial zone below the refrigerated plate.

  • futureloginn
    futureloginn Dec 11, 2008

    The water-supply line enters a valve in the refrigerator that is controlled by an electric solenoid and sends water through a fill tube into a mechanized icemaker assembly. There, the water freezes and is dumped into an ice bin. When the bin is full, the ice lifts a bail wire that turns off the icemaker.If the water's route is blocked or the solenoid doesn't work—or if the bail wire is lifted—the icemaker won't make ice. Also note that your home's water pressure must be strong enough to serve the needs of the icemaker (see your owner's manual). 

    Here are a few steps you can take to get your icemaker working (be sure the bail wire above the ice tray is in the down position):

    1) If the icemaker doesn't make ice but you can see the arm swing into motion and you hear a buzz for about 10 seconds after it is finished, the water valve is asking for water that isn't arriving. This means the valve and the solenoid are probably okay, but the water supply is not. Be sure the water supply line isn't kinked behind or beneath the refrigerator (Ό-inch copper tubing is much better than plastic fill line).

    2) Check to see if something has caused ice to back up around the mechanism—this can cause the fill tube to freeze, blocking the mechanism. When ice cubes are small and seem to be getting smaller, it generally indicates a frozen fill tube.

    3) Check the water line that enters the back of the freezer for a blockage. Find the water shut-off valve behind the refrigerator or under the sink, turn it off, unscrew the copper line from the back of the refrigerator, put the copper line in a bucket, turn on the valve, and see if pressurized water pours out.

    4) Check the tap valve; a bad tap valve may cause the problem where the icemaker's supply tube connects to the water pipe. If necessary, replace the inlet valve and the tap valve. For the tap valve, use the type that requires you to drill a Ό-inch hole (as opposed to the "self-piercing" type). You can do this yourself, or call a repairperson or plumber to install an inline water filter when replacing the valve.


  • futureloginn
    futureloginn Dec 12, 2008

    Check the water line that enters the back of the freezer for a blockage. Find the water shut-off valve behind the refrigerator or under the sink, turn it off, unscrew the copper line from the back of the refrigerator, put the copper line in a bucket, turn on the valve, and see if pressurized water pours out.


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