Question about Brother FAX-575 Plain Paper Thermal

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Poor line condition-can't send fax

I have this fax machine and it has been working fine, however there is one number that it will not fax to. I have faxed to this business many times but recently it won't go through. The error message is "poor line condition". All other faxes work and the number in question works from other fax machines in the office. Please help!

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  • shaunagirl Jan 16, 2009

    I am also having issues sending faxes, no problems receiving since all I get is junk mail anyhow (LOL!) The number I am sending a fax through is a toll free 1-800. What kind of phone service to you subscribe to? We have digital cable phone so we are wondering if that may be the problem or if it might be the "switch" on the receiving end to flip the 1-800 to their local fax number. We found that if we used the long distance fax number rather than the toll free to the same location, that it worked. That's what we found anyway!

  • shaunagirl May 11, 2010

    There is nothing about the ECM in my manual as to how to turn it off. It does suggest utilizing the Overseas Mode. I guess I should mention, mine is the Canadian version... perhaps it is an international toll free number even though it is within Canada... hmmm, I'll have to try and get back to you on that one. Switching the compatibility option did not work either.

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Try turning off the E.C.M. mode off ( error correction mode )
I have had a lot off problem's with communication problem's with this function turned on.
It is in your manual under advance fax function.
if need more help let us know.

Posted on Jan 30, 2009

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1 Answer

My 575 fax won't send; it keeps printing "poor line condition". Is there something I can do? I am just trying to send a fax like I always do. It makes the noise at first like it does when it transmits,...


If this is happening to only one number you're trying to fax to, then the problem is most likely on their end, not yours. If it is happening with all the numbers you fax to, then I would suggest checking the telephone line hooked to the fax. Look for loose connections, or perhaps a bad cord from the phone outlet. The connection could be good enough to get a dial tone, but not secure enough for the fax to operate. If none of that holds true, I would suggest taking it to the shop and let a technician look it over.

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What does poor line condition mean? i can receive and send faxes but to one particular fax number is it my fax or the other side?


If this happening only on one fax number, its the other side, could be their line or fax machine.

Just make sure for youre end that the telephone wire is in the LINE jack of fax machine (NOT EXT) and other end should should go directly to wall jack (meaning no extention or splitter)

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We have a HP 1050 fax machine. Usually when we send something, it displays send ECM and the number of pages. Occasionally it displays send G3 and the number of pages. I can't find anywhere in the user...


this is just the transition speed and line condition and you dont have to worry about it , the machine will give you an error code if the faxes dont go through alturnativly contact the reciever of the fax to check that they have recieved it

G3 means poor line condition

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The other fax machines are not on the same line though, right? Try installing a line filter.

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This problem could be Phone line problem, or hardware failure or receiver's (the machine of the person whom you are sending the fax) machine problem and so on. First, let's check the line, if you have another Phone line, please dial from the number to your number, also, connect the currently connected line to a receiver and call a Land-line number, if the outgoing or incoming is ok, the proceed forward, otherwise, you telephone operator should check the line.


Sometimes, sending fax to a particular number doesn't work, to make sure, try sending a fax to another number.

If the line which is connected to the machine is extended from another machine such as Receiver, Switch, etc... unplug them and connect the fax machine directly to the Line.

It's also important to adjust the compatibility mode, to do this, follow the steps below:
  • Press Menu.
  • Press the up or down arrow key to select Fax.
  • Press OK.
  • Press the up or down arrow key to select Miscellaneous.
  • Press OK.
  • Press the up or down arrow key to select Compatibility.
  • Press the left or right arrow key to select Basic (for VoIP).
  • Press OK.
  • Press Stop/Exit.

If you place the scanning document/file on the auto-sheet feeder, you can help it pulling inside the passage or you can use the glass (flatbed) instead. Sometimes, this small mistakes with the sheet-feeder creates this problem. You can also clean the rollers inside the ADF (auto document feeder) passage.

If all of the above measure don't help, I would suggest you to call brother and seek their help. The rest is with mechanical or we can say hardware or firmware related issue. (use this form to contact Brother)

I wish you good luck.

Thanks for using FixYa.

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When I attempt to fax something, a printout comes out that says it failed due to poor line condition. This never happened before and all the phone lines in my home work fine.


can you recieve faxes okay or isit just when you send ? you should know that your fax machine will not work properly if you get any staic in your phone line, you may want to check by listening to that particular line or you may have it plugged in the wrong socket. the correct one is the one labeled " L " or line and not telephone.

Thank You,

Mikey

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Did you try to send a fax to a different number? Also are you sending to a local number? Most send problems are poor phone line conditions. If you have tried to send to several different numbers with no success, then you can assume that the LIU board needs to be replaced. It costs about $40.00 from Brother for the part.

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