Question about Grohe Satin Nickel Soap Dispenser...

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Soap dispenser leaks

We have a Grohe satin nickle soap dispenser that works, but seeps soap around the bottom edges. Can it be fixed? Doesn't look like the washer comes out readily to replace it.

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  • 9ballyahoo Dec 30, 2008

    I think I have the same problem. The soap seeps out around the lower end of the upper metal part of the pump apparatus and builds up around the base on the counter top. It did not do this when new. I've tried to unscrew the plastic piece that goes down into the bottle from the metal piece to see if there is a seal in there but it doesn't seem to come apart. I seem to recall that Grohe offers lifetime warranty on these things. If I took it to a plumbing supply house that carries it would thye replace it?

  • mhintonva4 Dec 31, 2008

    Yes, sounds like the same problem. When I cleaned the piece out real well, it stopped seeping for a couple days but now it's back to the usual. I think I'll let my fingers do the walking and call a Grohe-represented store and ask if they'll replace it. I just don't see how to get the washer at the tip of the piece out to replace it myself. Let me know if you solve the mystery OK and I'll do the same. Thanks.

  • Bobbo2 Jan 07, 2009

    I have the same problem. I'm wondering if the soap might be too thick. I took the unit apart, (3 little screws at the base) soaked it, blew thru it, and reassembled it. It didn't help a bit. There was no washer it it to replace. The mechanism is really wierd, it's like something is missing. It DOES pump, but it comes down the base and not the spout. As I reflect on this, I just realized that there is a loose hose in there connected to the spout at one end. The other end of the hose is just hanging loose. Walla! I think the loose end is supposed to be connected to the pumping mechanism! I think through the repeated pumping, the hose separated from it. Back soon....

  • lilith604 Jan 10, 2009

    I have the same problem. Would like to know what "Bobbo2" finds out about the plastic tube not connected to anything in the cylinder. What a useless/frustrating poorly designed mechanism!


    Norwich, VT

  • mhintonva4 Feb 12, 2009

    I called Grohe directly and because I had the sales receipt and it has a a lifetime warranty, they promptly sent me out an entire new soap dispenser! Awesome service! Thanks, Grohe!



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You can fill these 2 ways.You can pull out pump from top,at sink , and squeeze soap in .Or you can unscrew bottle from under sink and fill, I'm thinking that your bottle is loose under sink, or the plastic neck has a hairline crack. Im not real clear on where the soap is comming from.Thankyou.

Posted on Dec 14, 2008

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Had the same problem with this model after using it about a year. After talking with a Grohe representative, he confirmed to me that they had re-designed the dispenser as a result a flaw that was causing these leaks. Problem is when you pump the dispenser it causes wear on the plastic tubing inside the plunger mechanism and there is no way to service this. Grohe sent me a replacement unit the next day. Great service and response!

Posted on Mar 18, 2009

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Well, I went online to Grohe and described the unit, including model # etc and I lied about it being less than a year old and related the seeping situation. They didn't reply to my posting. After several days I went back and posted again and said why don't you reply to my problem. They never did reply but after about 10 days a new pump showed up in my mailbox from them. There were no instructions or anything else in the package but after looking at what was sent it was pretty easy to figure out. Fixed! No more seeping and it was free, provided by Grohe!

Posted on Mar 01, 2009

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You can try caulking it with clear silicone but empty and clean surfus before

Posted on Feb 12, 2009

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I have a Grohe soap dispenser and it has quit working for me. It is as if it gets stuck after you push it down and it seems to leak the soap out of the bottom part of the dispenser getting soap all over...

Sounds like there might simply be old soap caked on the inside of the dispenser head and feed tube. Best thing to do is have a sink filled with HOT water and just put the head portion in there to soak for a while. This should loosen the old soap enough to either dissolve or at least get it moving again. You can also take what soap is still in the dispenser out and put in another container, taking time to rinse the container with hot water as well and then filling it with hot water as well to test the pump action of the head, again using this action to help clean the insides of the pump. Short of this doing the trick, it may just be time for a new one. Good luck.

Aug 26, 2010 | Grohe Satin Nickel Soap Dispenser...

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Dispenser will not press down

Unfortunelately for you, Grohe, does not offer pump head replacement to the best of my knowledge. The entire pump/bottle therefore will have to be purchased. You didn't mention what finish you had so if you plan to stay where you are for a long time I would suggest you look at the Rohl soap dispensers as an alternative. Their warranty is for 10 years and you can run a 3/8" I.D. vinyl tubing from the pump down to any size jug of soap you want under the sink and never have to refill it again from above. The finish might not be a match however.

May 28, 2010 | Grohe Satin Nickel Soap Dispenser...

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Apr 01, 2010 | Grohe Satin Nickel Soap Dispenser...

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You may be using too thick of a liquid in it palmolive is the worst to use in soap dispensers flush the head out with water if you remove the tube from it be careful alot of them have a ballbearing or spring inside or the unit is worn

Nov 15, 2009 | Grohe Satin Nickel Soap Dispenser...

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Soap Dispenser leaks soap onto counter

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May 17, 2009 | Grohe Satin Nickel Soap Dispenser...

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Bottle under Grohe soap dispenser leaks down to cabinet

Pull the dispenser out the top and have someone hold the trim above the counter while you tighen the bottle down below.

But the real problem is the retaiher nut which hold the dispenser in place is loose. Remove the bottle underneath ( it unthreads) and tighten the nut that you see just above the bottle. This can be a tight spot and you may need a basin wrench.

Please rate this response and Good Luck, Phil

Dec 27, 2008 | Grohe Satin Nickel Soap Dispenser...

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Grohe soap dispenser stays in down position. What can I do?

You have got to be kidding. I pay to get a solution from you and you get a free solution from me, so that, you can charge someone else. Ha!

I thought you were part of the Grohe web site until I saw the charge.

Grohe is taking care of me fine thank you.

Nov 17, 2008 | Grohe Satin Nickel Soap Dispenser...

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