Don't know if this will work, but try the 983 feature, pw 1020000 (or 120000, or 10020000, depending on your extension numbering). Access the Mailbox menu. "Show" thru the menu until you get to "forward to" ###, then next. This should ask for delay. (to est time in seconds, multiply the number of rings by 6)
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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The CS6419 isn't an answering machine. The phone will ring until you answer, an answering machine or voicemail system picks up, or the caller hangs up.
To change the ring count on an answering machine or voicemail system, refer to the documentation for that system. If you require further assistance, please add a comment to this question and identify the answering machine or voicemail system.
The TRU9466 isn't an answering machine. The number of rings is controlled by whatever answering machine or voicemail system you have on your phone line. Please refer to the documentation for the answering machine or voicemail system to change the ring count.
If you need further assistance, please reply to this post and specify the answering machine or voicemail system.
You need to ensure that the main bell is programmed to ring, also that the extensions are also programmed to ring as well. Also check that the ringer is switched on, on the base of the telephones. Also ensure your handsets to not go over the ren value permitted. Make sure the service is on the correct day service and not night service. Check that the handsets ring internally and ensure they are registered with the system. Ensure that the connections and wiring are also correct,
Sounds like your service provider(Verizon) has your phone line setup to forward to voicemail on no answer after 2 rings. Call your service provider's customer service number and request that the number of rings for forward no answer be increased to at least 5, then your answer machine can receive and answer your calls after 4 rings but if your line is busy callers can leave a message with your Verizon voicemail service. If you don't want Verizon voicemail to answer any of your calls, you could have them disable the voicemail service. When you call the service provider have a recent bill ready because they may request your account number before they will make any changes.
It appears that your phone does not have an internal answering system, so the control of the number of rings before the callers go to voicemail is controlled by the telephone LINE and not the telephone INSTRUMENT. Since that is the case, the number of rings has to be adjusted by your telephone company (whomever you pay your monthly phone bill to), OR if this is in an office environment, that would be controlled by your company's telephone service vendor.
Sorry if that doesn't help. Just wanting to clarify that so you aren't chasing into a dead end.
If your telephone rings when you are on a call you will have to go into programming on the system and set DND on Busy to "Y" it will be set to "N" at the moment hence your phone rings when you are on a call, be carefull if your phone is the only phone to ring on incomming calls if you get a second call comming into system when you are on a call there will be no audiable ringing on any telephone to aleart you to this second i/c call.
It sounds like both phones are set to ring on incoming calls and both phones are set to call forward to voice mail box with the same amount of rings . you should turn off the ringing for both phones that way it will not jump between the to mail boxes . now when a call is trans it will go to the box .
Go to programming of Norstar which will be F**266344 password will be 266344. Dispaly shows u terminal and extensions. press show then next display will show u capabilities. Press show then next display will show u FWD no answer.press show then next.and change the ringing as per ur requirement.
The phone you have can go on several different Norstar phone systems and you can have several different types of voice mail. Your voice mail (and possibly the phone system) needs to have programming changes, not the telephone. Your first step is to determine which Nortel phone system you have and also what model voice mail. You will need manuals for the phone system and voice mail. Hopefully you already have a programming or administration manual for the voice mail. Someone should have gotten this information when the system was first installed but that could have been many years ago.
What happens when you are waiting for that time? Do you hear absolutely nothing? Instead of being sent directly to your voice mail box, it may be sending callers to a voice mail branch where you would normally have a recording "press 1 for this, 2 for that" If there is no recording the system will wait for a response that the caller has no idea of and usually replay the message 3 times before defaulting to your mailbox (in this case a blank message). That is my best guess with the information I have from you so far.