Question about Ricoh Aficio AP3800C Laser Printer

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Paper Jam from the duplex into the Main Unit

Single sided A4 Sheets works fine from all the trays.

Only when Duplexing get paper jam at Point B.

When the paper exits the bottom of the duplex machine, going towards the registration and the idle roller, past the registration sensors.

I have cleaned the registration sensor, the SP5 -803-9 shows up as detected (7) (00000001) (0).

I have replaced the following parts:

1 x AX20-0240 (reg clutch)
2 x AX20-0239 (relay clutch)
2 x AX20-0224 (feed clutch)

Any ideas what else I need to check?

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  • Anonymous Dec 11, 2008

    Ricoh Aficio 1232c

  • gremlin11
    gremlin11 May 11, 2010

    what make and model???



    Gremlin11

  • Anonymous Mar 14, 2014

    Main Tray Problem. Main tray is not detected in not detected by main tray top limit detection sensor or main tray capacity detection sensor within 20 sec of ascending. Main tray upper limit detection sensor or main tray load detection sensor is not detected as Off within 20 sec of main tray descending

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  • Expert
  • 78 Answers

Sorry dude, not my thing, great with epson, canon, hp, lexmark, brother but not ricoh

Posted on Dec 11, 2008

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Please follow steps below on how to print 2-sided on your printer:
Printing on both sides of the paper (duplexing) automatically:
  1. Press printmastert_76.jpg.
  2. With a document open, click File > Print.
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Printing on both sides of the paper (duplexing) manually:
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  2. Click Properties, Preferences, Options or Setup.
  3. Click the Print Layout tab.
  4. From the Duplexing area, select Manual from the drop-down box.
  5. Select the Print manual duplex instructions check box.
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  8. Following the instruction sheet, flip and reload the paper with the printed side facing away from you.
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Our machine shows E051. so what can i do.


The JAM DUPLEX message appears if you remove a sheet of paper from the face down output tray after only one side has printed.
The paper sizes you can use with the duplex printing function are A4, Letter or Legal.

If the paper adjustment lever for duplex printing is not set correctly for the paper size, paper jams may occur and the printing will be out of position on the page.


Open the back output tray.
Use both hands to slowly pull the jammed paper out of the fuser unit.

Close the back output tray.
If the paper jam cannot be cleared, go to the next step.
Pull the duplex tray and paper tray out of the printer.
Pull the jammed paper out of the printer
Put the duplex tray and paper tray back in the printer.


Click solved and vote if problem is solved. Otherwise post again

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Getting the error on my HP 4345mfp - TOP OUTPUT BIN, PAPER LATE JAM. 5017-Oct-2009 02:02 PM18209913.09.0048.081.2TOP OUTPUT BIN, PAPER LATE JAM 4917-Oct-2009 02:00 PM18209613.09.0048.081.2TOP OUTPUT BIN,...


my experience says jamming in duplex area using card stock. this may occur if default is duplexing. set default to single side and / or try same job using plain a4 80gm2

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What kind of brand and model of your copier?

U need to perform checking on the exit unit and fuser unit for physical deforms also.

Other than that, u also need to check the temperature, if too hot, try to reduce it, cosz it will affect the paper quality on 1st heating. What kind of paper u r using? Recommend 80gms ...

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When printing paper continues to jam.


  1. Take out paper tray 1.
  2. Remove any jammed sheets of paper you find there.
  3. Once you have done this, reinstall the paper tray and try printing again.
    Note: You may receive a message informing you that another sheet of paper is jammed elsewhere in the printer. If so, please open the front door and remove the toner cartridge. Also open the rear door of the printer (and the duplex option if a duplex unit is installed). Remove any and all jammed sheets of paper you find. Then try printing again.
  4. If the printer jams again with a 241 Paper Jam error message, look to see if it has tried to feed a sheet of paper out of the tray.

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Paper jams only while duplexing


Back door broken, diverter gate broken?
I would look for something like this. did the tech clean the duplexers tires??

I would also try a different duplexer if possible-paper path sensor may be dirty or obstructed

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Duplex jam


repalce dupliexer or check the duplexor gears as i ahd it at one point otherwose doa printer ressetr ans ee if problem clears up

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