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The JAM DUPLEX message appears if you remove a sheet of paper from
the face down output tray after only one side has printed.
The paper sizes you can use with the duplex printing function
are A4, Letter or Legal. If the paper adjustment lever for duplex printing is not set
correctly for the paper size, paper jams may occur and the printing will
be out of position on the page.
back output tray. Use both
hands to slowly pull the jammed paper out of the fuser unit.
the back output tray. If the paper jam cannot be cleared, go to the next step. Pull the
duplex tray and paper tray out of the printer. Pull the
jammed paper out of the printer Put the
duplex tray and paper tray back in the printer.
Click solved and vote if problem is solved. Otherwise post again
Once you have done this, reinstall the paper tray and try printing again. Note:
You may receive a message informing you that another sheet of paper is
jammed elsewhere in the printer. If so, please open the front door and
remove the toner cartridge. Also open the rear door of the printer (and
the duplex option if a duplex unit is installed). Remove any and all
jammed sheets of paper you find. Then try printing again.
If the printer jams again with a 241 PaperJam error message, look to see if it has tried to feed a sheet of paper out of the tray.
Some of the rollers inside the printer have becomes slick with paper dust on the surfaces of the rollers. There is a printer cleaner paper available at most office supply stores and online. It is sticky on both sides. You run a sheet through the printer a couple of times and it removes the dust from the rollers. In your case, run the paper through the duplex unit too.