I have the exact same problem with my MM32110 TV. I have tried everything I can possibly think of doing with no success. RCA were VERY unhelpful, and offered me no solutions! Did you ever manage to fix the problem? and if so can you help me out?
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If you have the guide plus feature go into the setup for it and when it asks if you have a cable box, indicate no, when it asks if you have a Vcr also indicate no. Last if it asks for the zip code enter all 9, This should rule the Guide feature out of service and you will know if it is your problem or not---it created a lot of problems in sets that had it, especially RCA or GE sets.
The menu button on the TV itself is bad and must be replaced ( or removed ). Alternatively the whole front button assembly can be disconnected. Just follow the wire back to the main chassis and unplug it.
Yes. Its probably a stuck button on the TV's front panel. Try pushing or wiggling each button on the panel. It could be the channel up/down buttons or volume up/down, menu, etc.
When there is a button that is making slight contact, it keeps the microprocessor busy attending to the command its erroneously receiving from the offending button and may not allow other functions to work when this occurs.
It doesn't matter which button is stuck, any of the symptoms you describe can happen.
The "universal code" 9910 is just the first step in doing a program search. Hold down the MOXI and OK buttons simultaneously until you get the double blink. Then enter 9910 and it will blink twice again. Then begin alternately pushing MUTE and the up arrow (above the OK button). Pushing the up button effectively cycles through the codes and pushing MUTE tests the current code that it is on. Do not go too fast because when you finally push MUTE and it actually mutes (or unmutes) your TV, you must push the OK button to store that code. I just performed this procedure and my first positive code that I stored only affected the mute and volume settings on my TV and would not turn the power on or off. If this happens to you as well, repeat the above process and just skip over the first positive you get until it mutes (or unmutes) your TV again.