Question about Symantec WinFax Pro 10.0 for PC

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Fax once,Received Twice?

Im using a WinFAx PRO here in OUR office. I sent a fax to a certain number once but the recipient called me and they told me they received the fax twice having the same time. Where now is the problem? On my side of on them? Hoping for your kindest help. Thank you.

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Re: Fax once,Received Twice?

If this happens often , its a problem with your modem setup in WinFax. Try turning off ECM / 2D Compression options
more info at support forums

Posted on Apr 24, 2008

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Re: Fax once,Received Twice?

It is mostly likely on your end. Sometimes if the line drops or for some reason the fax is interrupted it will resend the entire fax. I wouldn't worry about it unless it's faxing twice each time. If it is, check the settings closely in the software to be sure there isn't something strange set to send twice.

Posted on Mar 28, 2007

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If you have the fax # correct, than it is the responsibility of the fax recipient to correct the situation. You cannot make a parametrical changes to someone elses fax machine. Thank you, Dana

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That's not the way to backup your logs. You copied only the fax images, and not the logs to go with them. This is a common error that is made quite often. Unless you have the original log structure, your data (logs) that link to the actual fax images (fxds, fxrs, etc.) are lost.

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Try FaxTalkPro. It imports WinfaxPro phonebooks and files, and the interface is very similar to WinfaxPro. The link to the trial version is:

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Notification when fax arrives

In the 90s, cell phone companies and pager companies use to provide a seperate phone number answered by a computer that you could dial with your computer modem which would page/text a specific device you specified.

Most cell phone companies no longer offer this service.

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WinFax/TalkWorks works with Tone Only, Numeric, Personalized Numeric, and Alphanumeric pagers. To use the pager notification feature, you must know:

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Sep 27, 2008 | Symantec WinFax Pro for PC

1 Answer

I can't send to certain fax machines with WinFax Pro

Yes, some modems might have problems with Service Pack 3. You might need to update the Windows modem drivers.

Alternatively, there might be problems with the settings in WinFax for your specific modem.

You'll need to post more information on the fax modem you are using.

Jul 28, 2008 | Symantec WinFax Pro for PC

1 Answer

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Does winfax add any loss to the circuit. No.
Try increasing the "time-out" setting. This terminates an attempt after waiting too long for handshake. It's been a while since I used Winfax, so I don't remember where that setting is located. However, it may possibly be done at Windows control panel. Look for the "printers and faxes" icon then select the advanced Tab and try different print spool options also.

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2 Answers

Receiving Fax Line always 'busy'

Installing fax software can be tricky, particularly if you want to import phone-book listings from an existing database or PIM, such as Microsoft Outlook. But WinFax Pro proves easy to configure. A series of introductory screens walks you through installation; you just click Next to accept the default configuration. In our tests, WinFax Pro accurately detected our fax modem and seamlessly imported our contacts from Microsoft Outlook. By comparison, competing fax programs either don't import directly from Outlook or make the process trickier than it needs to be. you can try to look on website and there will explain to you.

May 28, 2007 | Symantec WinFax Pro 10.0 for PC

2 Answers

How To Import Individual WinFAX files? .FXR and .FXD

Hi You can go to:: and post this request. I've seen it there before you wil need some third party app. Look for Project Number 138099 this will give you more info. Have a Great Day!!

Apr 12, 2007 | Symantec WinFax Pro for PC

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