Question about Symantec WinFax Pro 10.0 for PC

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Fax once,Received Twice?

Im using a WinFAx PRO here in OUR office. I sent a fax to a certain number once but the recipient called me and they told me they received the fax twice having the same time. Where now is the problem? On my side of on them? Hoping for your kindest help. Thank you.

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If this happens often , its a problem with your modem setup in WinFax. Try turning off ECM / 2D Compression options
more info at support forums

Posted on Apr 24, 2008

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It is mostly likely on your end. Sometimes if the line drops or for some reason the fax is interrupted it will resend the entire fax. I wouldn't worry about it unless it's faxing twice each time. If it is, check the settings closely in the software to be sure there isn't something strange set to send twice.

Posted on Mar 28, 2007


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Posted on Jan 02, 2017

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How can i Troubleshooting Fax Issues on my hp officejet 4650?

If you get issues like Faxes can be sent but not received, Faxes can be received but not sent error on your Printer then follow the given troubleshooting steps.
Solution to Faxes can be sent but not received
    ·Initially, you have to check any of the telephone line services are enabled. There are,
    1.Voice Mail
    2.Call Waiting
    3.Billing Tone
    4.Privacy Block
    5.Security Screen
    6.Anonymous Call Rejection
    7.Privacy Manager
    ·These may block your incoming faxes. So disable the above features.
    ·If you are using Automatic fax reception option on your fax recipient, then check whether the Automatic Answering feature is enabled or not, if it enables means Auto Answer green LED should be on.
    ·Check the Ring to Answer value.
    ·If the value set as answering machine that causes the issue on fax reception. Then change the value to Fax or FaxTel
    ·Now, you can receive the incoming faxes.
    Solution to Faxes can be received but not sent
      ·Check whether the dialed number is correct or not. Every one of the digits required to make a telephone call from a similar line must be dialed.
      ·On the off chance that the Speed Dial has been used for dialing or the fax has been sent from your PC, print the page to be faxed and dial the number physically on the HP Fax front board.
      ·Check whether the Tone Dialing is set on you HP Fax product.
      ·In the event that faxes are sent effectively from the HP Fax front board, but, it's fail when sent from the PC, test the communication between the HP Officejet 4650 printer and your PC by tapping the Status button in the HP Director application, or attempting to print some record.
      ·If the printing fails to send the fax, then check whether all cables (from system to HP Officejet 4650 Printer) are connected properly, if it's not then connect it properly.
      ·Now restart it. On the off chance that communication still can't be set up, Call Printer customer service team via Toll-Free: +1-800-836-3987 to resolve your HP Officejet 4650 fax issues.

Jun 27, 2017 | HP Office Equipment & Supplies

2 Answers

Winfax Basic

If you have the fax # correct, than it is the responsibility of the fax recipient to correct the situation. You cannot make a parametrical changes to someone elses fax machine. Thank you, Dana

Jan 18, 2010 | Symantec WinFax Pro for PC

1 Answer

Restoring sent and received faxes to fax logs

That's not the way to backup your logs. You copied only the fax images, and not the logs to go with them. This is a common error that is made quite often. Unless you have the original log structure, your data (logs) that link to the actual fax images (fxds, fxrs, etc.) are lost.

Troubleshooting WinFax suggestion:;f=17;t=412

Jan 02, 2009 | Symantec WinFax Pro for PC

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Winfax Pro on Xp - Update to Vista - Winfax data viewer in Vista?

Try FaxTalkPro. It imports WinfaxPro phonebooks and files, and the interface is very similar to WinfaxPro. The link to the trial version is:

Nov 13, 2008 | Symantec WinFax Pro for PC

1 Answer

Notification when fax arrives

In the 90s, cell phone companies and pager companies use to provide a seperate phone number answered by a computer that you could dial with your computer modem which would page/text a specific device you specified.

Most cell phone companies no longer offer this service.

WinFax/TalkWorks can notify your pager or cellular phone (using SMS messaging) whenever new faxes or voice messages arrive.

WinFax/TalkWorks works with Tone Only, Numeric, Personalized Numeric, and Alphanumeric pagers. To use the pager notification feature, you must know:

1.the capabilities of your pager/cellular phone
2. the telephone numbers WinFax/TalkWorks must dial to connect to your service provider
3. your personal identification number (if your pager supports this feature)

Sep 27, 2008 | Symantec WinFax Pro for PC

1 Answer

I can't send to certain fax machines with WinFax Pro

Yes, some modems might have problems with Service Pack 3. You might need to update the Windows modem drivers.

Alternatively, there might be problems with the settings in WinFax for your specific modem.

You'll need to post more information on the fax modem you are using.

Jul 28, 2008 | Symantec WinFax Pro for PC

1 Answer

Receive fax on the fax system as well as your PC

If you change the number of rings on the fax machine to more than on your PC, your PC should receive the fax first and accomplish your goal.

Dec 19, 2007 | HP LaserJet 3500n Printer

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