Question about Lexmark X6170 All-In-One InkJet Printer

1 Answer

Not printing...printer says remove or change ribbon

Have change ink cartridge and and printer still has no output during printing. Started gradually to print light print until it has no print at all.

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  • rdwy Dec 14, 2008

    Thks,



    After the cleaning process, there is still no printing. Nothing at all.

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  • 16 Answers

First you want to clean both the cartridges and the cartridge seats inside of the printer with warm water and a soft cloth (I use old t-shirts). After you've done that place the cartridges back into the printer and clean the printheads. You can do this by following the steps on page 83 of your user manual:

1) Load the paper
2) Press "Copy"
3) Press Options until Maintenance appears on the display.
4) Press the right arrow until Clean Cartridges appears on the
display.
5) Press Select. A nozzle page prints, forcing ink through the
nozzles to clean the clogged nozzles.
6) Print your document again to verify that your print quality has
improved.

You can also find information on cleaning the cartridges on pages 83 and 84 of your manual. If you don't have one available, you can download one at:

http://www.lexmark.com/publications/pdfs/x6100/eng/ug.pdf

I hope this helps!

Posted on Dec 11, 2008

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1 Answer

How do you change the printer cartridge, please? I have mislaid my manual.


First make sure that the printer is on and the front cover and output tray are open. Next open the paper output cover by rotating it down towards the output tray. The ink cartridge carrier should move to the ink replacement position on the right side of the printer. Push the cartridge lock lever down until it clicks to unlock the cartridge that you need to replace. (The color cartridge is on the left.) Pull the cartridge towards yourself to remove it. Now open the replacement cartridge packaging and remove the protective tape from the cartridge. Push the new cartridge fully into the open spot from removing the old cartridge. (The label should be up and the copper covered sections should be down and facing forward.) Now push the cartridge lever lock up to lock the cartridge in place. If the lever doesn't move, check that the cartridge is fully forward in the slot. Finally close the paper output cover. Wait for the printer to complete the print head clean cycle before using the all-in-one.

Note: only remove and replace one cartridge at a time. Work quickly to minimize the chance of the ink system drying out after removing the protective tape.

Canon has the steps to change any ink cartridge on the Pixma MG4250 support site in the FAQ labeled Replacing an ink cartridge. The full text and pictures are available here: http://www.canon.co.uk/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_mg_series/pixma_mg4250.aspx?type=faq&search=1&searchurl=/support/consumer_products/content/faq/?itemid=tcm:14-1276595 . You can also get the User's Guide and other documentation here: http://www.canon.co.uk/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_mg_series/pixma_mg4250.aspx?type=manuals&language= .

I hope this helps.

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The printer suddenly started printing fuzzy text. I think it is out of alignment but when I try to print the alignment page, it comes out fuzzy too. Is there another way to align the printer and take care...


There are several reasons why the HP All-in-One may fail to align the cartridges. The most common reason is an ink cartridge that has one of the following problems:
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  • Cartridge is remanufactured or refilled. Refilled or remanufactured ink cartridges may have been damaged during the refilling process or have clogged ink nozzles.
  • The ink cartridge is defective

raaj_k001@rediffmail.com

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This is a know error and the only way to resolve is by pulling all 8 sealing ribbons from the PHD unit during first setup and installation? (4 in front, 4 in rear). When you open the printer box. There's also a very good setup instructional video on the CD.
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I had the same problem. Having checked other websites I came across the following which narrowed down the problem to the Photo Cyan / Photo Magenta ink tanks, and replacing the Photo Magenta one (although it was not empty) has successfully resolved the problem. Eveidently ink from the original one was not flowing and so caused the syan cast. (I experimented by subsequently removing the Cyan one which produced prints with Magenta cast)

TEXT OF POST I FOUND:-

That post is labeled "Cannon (sic) S9000 Print Head" and concerns a greenish hue error in all print quality levels OTHER THAN plain paper. In other words, all output designated as Photo Paper Pro, Glossy, High Resolution Paper, etc., results in output with enormous and unacceptable levels of green hue. All output designated as "Plain Paper" whether the output actually is on plain paper or photo paper pro, turns out well.

This problem is not unique to the S9000, as I experienced it identically with the S820 and predictably can occur in any printer with the six cartridge print head.

It is a frustrating problem because you know that the printer is physically capable of printing WITHOUT the hue (as it proves to you each time you choose a "plain paper" paper setting.)

Troubleshooting by reinstalling and updating the printer drivers, and uninstalling/reinstalling the ZoomBrowser EX, replacing the ink cartridges, and deep cleaning are all blind alleys.

A call to Canon support solved the problem for me with this simple and important revelation:

The Plain Paper setting is unique in its use of only 4 of the 6 cartridges. In the Plain Paper setting, only the black, cyan, magenta and yellow cartridges are utilized. The Photo Magenta and Photo Cyan are not utilized. In all higher resolution settings, i.e., in all other settings, all 6 cartridges are utilized.

It follows that if one's problem disappears when not using these two Photo cartridges (i.e., when printing at the Plain Paper setting), then the problem lies with these cartridges.

(In my case, I'd loaded a plain "Cyan" cartridge in the "Photo Cyan" slot during earlier trouble shooting and had forgotten to replace it with the proper Photo Cyan cartridge.)

Problems with magenta hues would admit of the same solution.

Hope that helps anyone else out there tearing out their hair trying to troubleshoot this. "

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Try to print a self test page from the printer itself, do these:
  1. Press and hold the Cancel and the Color buttons at the same time.
  2. Release both buttons.
  3. The Self Test Report will be printed.
and check if it is the same output, if yes then follow the steps below:
  1. Some of the ink cartridge ink nozzles may be clogged with dry ink. Use the ink cartridge cleaning service to try to clear them. Follow the steps below:
  2. Verify that there is plain white paper in the Input tray.
  3. Press Setup .
  4. Press c00712200.gif or c00712201.gif to select Tools and then press OK .
  5. Press c00712200.gif or c00712201.gif to select Clean Print Cartridge and then press OK . The unit prints a test page.
  6. Examine the test page. If the print quality of the page is good, stop here. If the print quality appears to be getting better, run the Clean Print Cartridge utility again
  1. If the self test appears better, Increase the copy quality setting (Normal or Best) and try copying again. If the quality is still poor, continue to the next step.
  2. If the quality is still poor, one or more of the cartridges may be low on ink or empty. Follow the steps below to check the ink levels.
  3. Open HP Solution Center .
  4. Click Settings .
  5. Click Print Settings .
  6. Click Printer Toolbox .
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  • If the ink levels are not low, clean the cartridge face and electrical contacts at the back of the print carriage.
    1. Open the front of the unit to access the ink cartridges.
    2. After the ink cartridges are at the center, unplug the power cord from the back of the unit, and remove the ink cartridges. The power cord must be removed to ensure that the unit is not damaged during the cleaning process.
    3. Clean the cross-hatched area of the ink cartridge with a soft clean cloth that is slightly dampened with clean water to remove any build up. Avoid cleaning the ink cartridge nozzle plate. Cleaning this area can force foreign matter into the ink nozzles and plug them.
  • With a soft lint free cloth slightly dampened with clean water, clean the copper-colored contacts on the back of the ink cartridges.
  • Allow the cartridges to dry before reinserting them.
  • Close the unit, and plug the power cord back in.
  • Print a self-test page to check the results. Follow the steps below to print a self-test page.
    1. Press Setup .
    2. Press c00712200.gif or c00712201.gif until Print Report displays and then press OK .
    3. Press c00712200.gif or c00712201.gif until Self-Test Report displays and then press OK . The self-test report prints.
    If the problem is not corrected by cleaning the ink cartridges, replace the ink cartridge(s).
    IF THE SELF TEST REPORT IS CLEAN, THEN TRY TO PRINT FROM ANOTHER SOFTWARE LIKE PAINT, NOTEPAD AND IF THE OUTPUT IS OK THEN THE PROBLEM IS ON THE SOFTWARE THAT YOU ARE USING

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