Question about Microsoft Xbox 360 Console

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Xbox 360 Game Disk will load but not Play

When I put the disk in the tray, it will load and act like its going to play but then the screen will go black. also I can't go back to the dashboard, so I have to completely shutdown the console. What are some causes, why is this happening? any suggestions?

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  • munkisgal Dec 28, 2008

    just got MOrtal Kombat vs DC Universe for Christmas and will not play on Xbox 360. Takes forever to recognize the disk, and when it does and you try to play it, the screen just goes black....

  • Anonymous Jan 04, 2009

    same problem

  • Anonymous Mar 08, 2009

    same problem, game load only logo and completly stuck the console. xbox is quite new so I don't think it's a hw problem. Other games work fine,

  • Anonymous Apr 09, 2009

    the dashboard comes up after I put disc in acts like it is going to play it then goes black then back to the dashboard



  • Anonymous May 16, 2009

    Same thing happens to me

  • bahl33ted
    bahl33ted May 11, 2010

    Does it work in another system? Is your Xbox 360 on the internet so that it may receive the latest patches?

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  • 174 Answers

This happens when the laser has blown or at the end of its lifespan, replacement lasers will fix this problem or if its possible maybe a re-alignment would also make it work again. Replacing the part is very easy and yoou can find the lasers on ebay for around £15. If you get stuck and need help we offer a full repair service www.fixmyconsole.co.uk

Posted on Jan 18, 2009

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Reinsert and try again.
If it does not try to update again and it tries play the game but does not work and it is not because it cannot read the disk then go to the settings, hard drive and go to "System Cache" and delete.
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If this still does not work try disconnecting from the internet as it will not ask for an update and you will be able to play the game without it. If this does not work and the game does not play it may be a problem with the disk.
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