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This is a very common problem with the RCA Opal. You need to goto the RCA website and download the latest firmware. http://www.rcaaudiovideo.com/product.aspx?product=408 Download the firmware from there. Plug in your mp3 player. (don't worry if it cant be found bye the PC it will when the firmware installs) After the mp3 player is plugged into the usb device of your pc install the newly downloaded firmware. And it should work fine.