Question about HP PSC 1610v All-in-One Printer

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Color ink cartidge not recongnized

Problem started with an error message after powering up the printer, to the effect that the color cartridge is not appropriate for use in the 1610. Assuming this just meant the cartridge was empty, (I had successfully used it for some weeks already), I bought a new one and installed it. First the screen scrolled a message that the correct cartridge is installed, then it prompted me to press OK to start the cartridge alignment process. This process was interrupted by a message that I need to remove and check the color cartridge. Removing it, checking, and reinstalling it results in the same repeated message to remove and check it. Thanks to anyone with helpful suggestions!

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Re: color ink cartidge not recongnized

Either your printer is defective, or the cartridges are defective. Tech support people have very little room to help in a case like this, so please do get in touch immediately with Tech Support, no matter where they are taking the call from (India, Canada, Mexico, Philippines etc.) and request that your case be escalated to a Case Manager, not a supervisor (you rarely get them on the phone anyway). As a faithful HP customer for the better of 8 years, I've just gone through the same excruciatingly frustrating experience trying to replace my dying 7410 with what they suggested on the phone, i.e. a PS C6180, and immediately was confronted with the following: --"new" printer not "initializing", hose cartridges missing from the package, a set of hose cartridges sent to me were not functioning . . . and tech staff dragging their feet etc. The whole thing is now resolving itself, 6 days later, thanks to the fact that two kinder tech support individuals actually had a conversation for action, vs. the "I can't do that" responses in previous calls. As your case gets escalated to a case manager, you will have no problems getting an immediate exchange for your defective printer. Make sure that your warranty gets transferred to the new printer Serial Number if you happen to have bought additional warranty time with your first printer. I hope this helps! All the best, and don't give up! :-).

Posted on Aug 14, 2007

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Cartridge alignment problem - it says to remove tape from cartridge or troubleshooting. There is no tape on the cartidges.... HELP!

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Unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Plug everything back in. This will reset any error messages the printer has.

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Black printer ink in HP Printer may fail to be recognized by the printer. Most times an error message will be sent indicating that something is wrong with the black print cartridge. Sometimes the printer may accept to print with the black ink, but the printouts may have horizontal lines and very illegible letters. In such a case a manual cleaning of the print head should be carried out. In doing the manual cleaning, one should spray Windex heavily on paper towel and wipe off the surface of the print head.

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Hi there Error 50c

Regarding the Dell A940 "Error 50c"....the user guide doesn't seem to mention "Error 50c". They do, however, mention a "Cartridge Error" on page 52 of the manual. They claim this means that the printer has detected a short circuit (fuse/resister) in the cartridge. As you may or may not have noticed in the manual, this is what they recommend doing about it:

1) Press Power to turn the printer off.

2) Lift the printer cover/lid (scanner unit) until the scanner support holds it open.

3) Turn the printer on.
The ink cartridge carrier moves and stops at the loading position unless the printer is busy.

4) Remove the color ink cartridge.

5) Lower the printer (scanner unit) until it is completely closed.
If the error message displays again, replace the black cartridge with a new black cartridge.

If the error message does not display, repeat steps 1–3 and then go to step 6.

6) Reinstall the color cartridge and remove the black ink cartridge.

7) Lower the printer (scanner unit) until it is completely closed.

If the error message displays again, replace the color cartridge with a new
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If there is no error message (indicated by flashing lights), repeat steps 1–3 and then reinstall both ink cartridges.
8) Lower the printer (scanner unit) until it is completely closed.

If you get the error message again, while both cartridges are installed, replace both of the cartridges.

Basically, what they want you to determine is,....if the short circuit is with the "black ink" cartridge or the "color ink" cartridge and then replace the cartridge that has the problem.

You may have to buy a new cartrige.
Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

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I would not recommend you refilling HP ink cartidges.
Because no other ink cartridges can give you a better quality or value for you money.
Even if you call HP and say that you are using reffiled ink cartridges then they will not support you even if you are in warranty.
Because Genuine HP Cartridges are manufactured under SIX SIGMA Quality assurance and they give Value for you money.
What i can suggest you is to try a Geniune set of ink catriadges and check.

Good Luck

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  12. If you receive the error message again, replace both cartridges.

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