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After I have downloaded webroot and everything goes through, I get a messagethat says, ''The installation has been damaged. Please reinstall the product (100)I have uninstalled and reinstalled 3 times.I'M AT A LOSS. Any suggestions.

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You may go for system restore and take the check point date before the download and installation has taken place.

Posted on Dec 11, 2008

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Error message


What type? Please describe. However is the error is upon installation here are some tips:

The Windows Installer Service is required to install Spy Sweeper/Webroot AntiVirus 5.8 or Spy Sweeper/Webroot AntiVirus/Webroot Internet Security Essential 6.1. However, by Microsoft's design, the Windows Installer in not available in Safe Mode. On rare occasions Safe Mode installation is still desirable, so Webroot has engineered a method to make this possible. This method uses a file called "SafeCore.exe".

If the installation is performed using "Safe Mode with Networking" and an active internet connection is available, the Version Guard feature of our installer will automatically download and run SafeCore.exe. No action on the part of the user is required. Otherwise SafeCore.exe will need to manually be placed in the same folder as the standard Webroot software installer.

(Example: if the installer file is already on the Windows desktop, copy SafeCore.exe to the desktop as well, and then run the Webroot AntiVirus/Spy Sweeper/Webroot Internet Security Essentials 5.8/6.0 installer to begin the installation process).

To obtain a copy of SafeCore.exe, please first check what version of the Webroot software you are trying to install. Right click on the installer and choose Properties, and then click on the Version tab. A File version will be listed.

  • If the file version is 5.8.1.55, please click SafeCore.exe to download the SafeCore files specifically designed for 5.8.1.55 and place it in the same folder that the installer is located in.
  • If the file version is 6.1.0.128, please click SafeCore.exe to download the SafeCore files specifically designed for 6.0.2.22 and place it in the same folder that the installer is located in.
  • If the file version is different than the two listed above, please contact Webroot Technical Support for an alternative option.

If the computer you are trying to install on does not have a network connection, it may be required to transfer this file from one machine to another using removable media such as a USB drive or CD-ROM.

If installing Spy Sweeper/Webroot AntiVirus/Webroot Internet Security Essentials 6.0, the Backup Component may not install completely in Safe Mode since it contains components that require the Windows Installer Service to install completely. You will need to re-run the installation in normal mode to activate the Backup component.

Feb 21, 2011 | Webroot Spy Sweeper (spysweeper) for PC

2 Answers

Webroot problems


try downloading the newest version, reinstall the program. does that solve it?

May 02, 2008 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

HOW DO I REINSTALL MY WEBROOT SPY SWEEPER AND VIRUS PROTECTION? I LOST EVERYTHING DO TO HARD DRIVE FAILURE AND A VIRUS GOT INTO MY COMPUTER. I AM ALREADY A SUBSCRIBER TO WEBROOT AND I PAY A FEE EVERY JAN....


reinstall from cd if a purchased version. if downloaded redownload , if its a paid version. call them up and tell them what happened they should give you a new key to install with.

Dec 06, 2010 | Webroot AntiVirus with AntiSpyware &...

1 Answer

Webroot is damaged, reinstall. I have done this 4


kindly download malawarebytes and combofix they are free to download and update them before running them one by one but before you start with this you need to completely remove webroot by using revo uninstaller ,then after things settle ,you may restart the system and try reinstalling web root ,you will find that the problem is fixed.
thanks and regards
kindly rate this solution

Oct 28, 2009 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Webroot spy sweeper window says program damage


have you tried uninstalling and reinstalling a program or yo ucan also try doing a system restore either of this will work

Jul 16, 2009 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Sweep hangs up. When I hit stop I get message "Installation has been damaged. please reinstall" I do with same results.


disconnect from internet, uninstall.program. reinstall in safe mode. if you downloaded the program you might need to download the safemode installer. Just follow the instructions ,,no biggy. this fixed my problem, which turned out to be a worm32

Jul 05, 2009 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

I received error code 105 for Webroot software


go to process explorer kill the process
now the good part go to below link and download this app and rip it out .....now run ccleaner reboot /job done

www.revouninstaller

ty good luck

ty for using fixya

Mar 08, 2009 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Webroot spy ware


You will need to uninstall and install your program

Restart your computer--> black screen--> after the Bios check (is always the 1st step)--> start pressing the F8 key repeatedly--> Windows boot menu will apear--> use the arrows--> Safe mode

It will look different from you normal Windows (don't worry about this)--> go to Add / remove programs--> Uninstall your spysweeper program--> restart your computer normally--> install your program normally--> check for updates

Nov 07, 2008 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Webroot connection engine lost or terminated


That means that the spyware had damaged the spysweeper software , and probably also the system.

The best solution in this case is saving all your data, then formatting the disk and performing a new system installation.

Beforeformatting and reinstalling windows you can try the following software,it is one of most powerful, it is safe, and it is free.


Spybot - Search & Destroy - Free software downloads

Oct 09, 2008 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Webroot spysweeper won't sweep


Dear Sir/madam,

Reinstall it with different drive before u delete the folder of spysweeper. If you have using pirated version mean it will become problem. so get some other programs of full version. ok

thanks
good luck

Aug 07, 2008 | Webroot Spy Sweeper (spysweeper) for PC

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