Question about SanDisk Sansa e260 MP3 Player

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My sansa fuze 4gb is frozen on the connected screen

My cumputer does not recognize my player.
The light is on and I can't turn my player off.
It was working fine until I started chargeing it
please help

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  • sourlemons96 Dec 23, 2008

    I just got my Sansa fuze 4gb yesterday as a gift and when i tried to put a song on with out turning off the radio, it froze!!

  • brad_root Jan 02, 2009

    my sansa fuze just froze on the connected screen as my computer restarted

  • Anonymous Mar 29, 2009

    My sansa fuze is stuck on the same pic of the main menu and it wont scrool and the scrollie thing doesnt light up it will connect to my computer and it will shut off and it will charge but it wont move on the screen can someone please help my problem

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  • Contributor
  • 1 Answer

Hold down the power and menu button for 30 seconds and it should restart it

Posted on Dec 11, 2008

2 Suggested Answers

ThaMp3Doctor
  • 8596 Answers

SOURCE: While charging my Sansa Fuze it stoppedf

Reset + Sansa Recovery Tool from Sandisk website

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Dec 17, 2008

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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1 Answer

My sansa clip is frozen on the blue flower


One issue that people experience with the Sansa Fuze player is that the screen turns white when they are trying to use it. If you experience this common Sansa Fuze MP3 player repair issue, you need to reset your player. Hold down the "Play" and "Power" buttons for about 20 seconds. The player should automatically reset.
MP3 Player Freezes

Another issue is that the player freezes. You may see lights on the player, but it won't do anything. Follow the below steps to correct this issue:

1. Use the above steps to perform a hard reset.

2. Turn the player back on, and slide the "Power" button upward.

3. Use the USB cord that came with your player, and connect it to your computer. Only connect your player directly to the computer. Don't connect it to a USB hub.

4. See if your computer recognizes that a device was connected to it. Or, look in "Devices and Printers" folder, and see if the device shows up in it.

If your device doesn't reset, and the computer doesn't recognize it, contact SanDisk for additional assistance. Or, you can attempt to repair the device yourself.
Repairing Internal Components

If your Sansa Fuze player is out of warranty, you can attempt to repair internal components. This is an "enter at your own risk" solution, but you may be able to fix the issue. If it doesn't work, or if you damage another component, you will most likely need to get a new player.

1. Shut off the device.

2. If you don't have one, purchase a case opener tool. This is a tool with an extremely small head that is used specifically for opening up small devices.

3. Place the head of the tool in the seam of the device, and rise up the faceplate. Do not do this forcibly, or you'll break the ribbon cable connected to it.

4. Remove the ribbon cable from the faceplate.

5. Examine the battery cable. If this connection is loose, your Fuze player won't turn on. Plug the connection firmly into the port.

6. Check the LCD screen connection. A loose connection here means that you can't see anything on your screen. Disconnect the cable from the port, and reconnect it.

7. Reattach the cable to the faceplate, and reattach the faceplate. Turn the device back on.

These Sansa Fuze MP3 player repair suggestions may not fix all issues. If your player is still not working properly, either take it back to the place where you bought it, or contact SanDisk for additional help.

References

Fixya.com, http://www.fixya.com/support/t4267400-sandisk_fuze_4gb_locked_lights_will_not

SanDisk, http://www.sandisk.com/products/sansa-music-and-video-players/sandisk-sansa-fuze

Jul 18, 2011 | SanDisk Sansa Clip MP3 Player

1 Answer

My sansa 4gb fuze wont turn on and when it turned on the screen waz white and stopped working pleaze help


It sound like something happened to the screen. It could also be something with the motherboard inside your SanDisk Sansa. If it's still under warranty I would see if you could have it replaced.

Mar 03, 2011 | SanDisk Sansa Fuze MP3 Player

1 Answer

My sansa fuze is locked and will not play


You need to reset the player --- to reset the player:
1. Slide and hold the Power switch up for approximately 20 seconds.
2. Release the Power switch.
3. To turn the player on, slide the Power switch up then release instantly.

See these tips posted here on this site --- Sansa Mp3 player frozen? How to reset and
Sansa View: is not recognized by my
Solve your MP3 Player Connection Problem.
How To Download MP3's To My Player.

May 17, 2010 | SanDisk Sansa Fuze MP3 Player

2 Answers

My Sansa Fuze 4gb wont turn on and isnt being recognized by my computer, iv also tried to soft reset it many times , nothing seems to work.. help plz..


I've had the same problem with my Sansa Fuze 2GB. It's pretty frustrating, but in order to get it to work, I let it sit without touching it or doing anything with it for a few days. For 2-5 days, do not turn on your Sansa Fuze. After the amount of time has passed, try the soft reset again.

Apr 22, 2010 | SanDisk Sansa Fuze MP3 Player

1 Answer

The screen is frozen and I cannot play music and i cannot find the reset button


If your Sansa Fuze MP3 player becomes frozen or unresponsive, you may need to reset the unit.
To do so, simply slide and hold the Power button on the side of the unit. Hold it for about 10 seconds and the player should reset.
If this does not work, I recommend plugging the device into a computer, or charger.

Jun 02, 2009 | SanDisk Sansa Fuze MP3 Player

1 Answer

Sansa Fuze MP3


Disconnect the player, press and hold the power button till the player resets. Change the USB mode to MTP, then turn the player off and reconnect to computer. The computer should now recognize the player.


http://www.sansaworld.com/
http://www.sansaworldmp3.com/

Apr 05, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

My computer doesnt recognize my sansa


their are over 11000 problems with this sansa 4GB player. IT is strongly recommended not to buy this ...My screen frozen, computer undection USB, songs deleted by itself, something error.and ETCCCCCCCC>.. latino, ur right, try reseetinn it , then unistall drive..might fix the problem..good luk ..

Oct 30, 2007 | SanDisk Sansa e260 MP3 Player

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