Question about HP Photosmart M417 Digital Camera

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Camera can turn on, but all buttons do not respond and cannot turn off.

Hi, My Hp camera will turn on but none of the buttons respond (I can take pictures, but cannot view them). I can't even turn it off. Also, it has been having battery problems for a few months. It almost always says the battery charge is low, even if I recharge the batteries for 24 hours. I have replaced the batteries, but it has not helped. The camera is a little over a year old and has taken many great pictures. Please help! Emzy

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Re: Camera can turn on, but all buttons do not respond...

Thanks you!! i did whay you said and worked. I removed the play buttton (blue) and worked. The problem is that if the 2 top bottoms (red an blue) are pressed, none of the rest will respond.

If have any problems go to and you can ask me.

Posted on Nov 26, 2007

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Re: Camera can turn on, but all buttons do not respond...

We have had a similar problem, and read the first solution, without too much success, however while looking at the button board on the back the two top button tops were not centred as they should be. A right fiddle with the much present selotape, and the buttons looked much better and the camera worked AOK. I presume that when the camera processor does its initial dusting and polishing, sorry housekeeping, it gives up if it finds a button contact permantly made! Many thanks to the website, and the initiator, for the fix!

Posted on Jul 31, 2007

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Re: Camera can turn on, but all buttons do not respond...

I had the exact same issue and the above solution did not work for me as I could not access any of the menus to try to make this setting change. My attempt to see what was causing this issue began with taking the camera apart by removing the six screws on the bottom and sides of the camera then using a small flat screw driver to gently pry the front and back of the enclosure apart. This obviously exposed the internal electronic workings of the camera. After a close inspection of contacts on the circuit board for the external buttons I found that one of the small metal contacts, which are held in place by a piece of tape, had slid down and was causing a short. I removed the tape, placed the metal contact back in it's original location on the board and replaced the tape to hold it in it's place. I then reassembled the camera and it works as good as ever.

Posted on Jun 21, 2007

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Re: Camera can turn on, but all buttons do not respond...

I had the exact same problem, and i had no luck finding a solution, so i was messing around with it, and i figured out what the issue was. Go to Menu and then to the SETUP option. When you scroll down there should be a USB option. Change it from Digital Camera to Disk Drive, and your computer/camera will register that it has a card in it!

Posted on Jun 01, 2007

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