Question about Canon MP610 Photo All-In-One Printer

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Can't enable Bi-directional support for Canon MP610

Hello all,

I just bought the Apple Airport Extreme N Base, and was initially very excited to see that it had a USB port which supposedly allows for network sharing of printers and/or hard drives.

Unfortunately, when I attempt to print to my Canon, it gives me the error "Cannot communicate with the printer. Turn Enable bi-directional support on in the printer's Properties dialog box." I went into the printer properties, then ports, and saw that bi-directional support is off AND grayed out, so I cannot even select it. The apple airport also can detect my hard drive size in GB, but it is not accessible. Both the printer and hard drive are connected through a USB hub to the Airport Extreme.

I have Windows Vista 32 Bit operating system and a Toshiba Satellite, their new Fusion line.

Any help will be much appreciated... Thank you!

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  • 8 more comments 
  • Anonymous Dec 24, 2008

    I have the same problem, with Cannon MP210 under win XP. It worked fine until I upgraded windows from service pack 2 to service pack 3.

  • Anonymous Jan 13, 2009

    Same problem here. I never thought about it being related to update to SP3. I guess we'll have to go back to Microsoft with this one.

  • peckwater45 Feb 02, 2009

    Same problem under Vista SP1. Worked fine whilst attached over network but not since attaching direct. It was previously attached to an XP sp3 machine)

  • danweis Mar 03, 2009

    Same problerm with Vista and a Canon MX700 milti-function printer. I have it attached via the network drivers.

  • mikeBox Mar 04, 2009

    I've the same annoying problem

  • Anonymous Mar 13, 2009

    Same Problem as above, tried it on 4 different computers. Windows XP home and pro, SP3

  • Zionblue Mar 25, 2009

    I have a Canon MX310 All in one Scanner, Printer, Fax Running on Windows Vista Home Premium. The computer is an HP Pavillion Media Centre Edition mf8400 Phenom Quad Core Processor Blah, Blah Blah. I did not have this problem while the printer was on my custom built AMD with an ASUS K8V-X Motherboard running windows XP. However it seems nobody is offering solutions. I too get the yellow triangle with the message saying "Cannot communicate with the printer. Turn Enable bi-directional support on in the printer's Properties dialog box." Of course when you go intot he printer Properties Dialog box and you click on the ports tab, and you look way down near the bottom you can see the wonderful little check box with "Enable bidirectional support" beside it... Wouldn't you know it, it's grayed out. YET another wonderful Microsoft Product that doesn't work. If you have a solution, please email me at shawn@genesistechnologies.ca; I would appreciate it.

  • Zionblue Mar 25, 2009

    I have a Canon MX310 All in one Scanner, Printer, Fax Running on Windows Vista Home Premium. The computer is an HP Pavillion Media Centre Edition mf8400 Phenom Quad Core Processor Blah, Blah Blah. I did not have this problem while the printer was on my custom built AMD with an ASUS K8V-X Motherboard running windows XP. However it seems nobody is offering solutions. I too get the yellow triangle with the message saying "Cannot communicate with the printer. Turn Enable bi-directional support on in the printer's Properties dialog box." Of course when you go intot he printer Properties Dialog box and you click on the ports tab, and you look way down near the bottom you can see the wonderful little check box with "Enable bidirectional support" beside it... Wouldn't you know it, it's grayed out. YET another wonderful Microsoft Product that doesn't work. If you have a solution, please email me at shawn@genesistechnologies.ca; I would appreciate it.

  • brycefarlow Apr 02, 2009

    Yup. But mine still prints, odly enough.

  • kelocklear Apr 07, 2009

    I have a Canon MX700 and it will not print from wireless connections and I can't enable bi-directional support which is the error it gives me.

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Go to cannon website and download new drivers for windows 7. Had the same problem and this fixed it right up

Posted on Jan 10, 2010

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