Question about Ecoquest Fresh Air Air Purifier

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Message says Replace Plate

I replaced the purifier plate, check all contact's, cleaned machine screens like I usually do when system tells me. I left machine off of one entire day and turned on and when I went to santizied the message to replace plate came on. Tried reset button also.
My issue is message still reads replace plate, is there another plate that needs replaced? I called Ecoquest and they told me that the circuit board might be bad.


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the circuit board might be the issue here. There is another possibility.

Sometimes the contacts that connect to the place do not make good contact. You can try to carefully bend the contacts after removing the plate to create a tighter fit. Be careful not to move/force the little bar where the contacts are connected to.

Cleaning the contacts with denaturalized alcohol might work too.

Hope this helps!


Posted on Feb 06, 2009


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Posted on Jan 02, 2017


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1 Answer

How long do Ecoquest purifier plates last?

The "Replace Plate" message comes on for more than just the plate. Is the fan still running when it displays (Replace Plate"? The squeaking noise would be coming from the fan. I don't know what all it works for. It does display when the plate contacts are dirty, when a wire to the plates is loose or corroded, when the bulb is bad or loose and when the ozone generator quits. I have encountered all of those. Plates should last a couple of years, depending what's going on in the indoor environment. Before you go any farther, call (336) 499-2505 - they give away information and will help you solve your specific problem.

Jun 11, 2012 | Ecoquest Fresh Air Air Purifier

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I was doing cleaning and maintance on my fresh air unit, I noticed the red wire was no longer connected to clip that powers ac to ozone plate. I trimmed red wire till burned part was gone got good wire...

Congratulations! You did better than many dealers!

Hopefully, the answer to your problem is far easier than replacing the clip!

On the right side of the front panel, among the manual controls, there is a tiny little "reset" button. While the machine is running, press that button.

Then, turn the machine completely off for a few minutes, and then power it up again. Hopefully, that will take care of the message.

If not, inspect the plate. Are there any defects or lint particles? Check the placement of the plate. Is it inserted in the tracks, both top and bottom? Are the metal contact fingers pressing firmly on the metal screen portion of the plate?

If this still doesn't take care of the message, there is something wrong with the wiring, plate, or contacts, or the computer is malfunctioning! Call Vollara (new name for EcoQuest) customer service 800-989-2299 and ask for repairs. Someone there may also have suggestions, before you go to the trouble of sending in the machine. Use #16618 if you need a referral number.

Jan 13, 2011 | Ecoquest Fresh Air Air Purifier

1 Answer

I have an Ecoquest Air Purifier....I have had it for about three has always run beautifully, although it has not had much use.... today i put it on Sanitize and it simply isn't doing it....It...

Possibly the 4" white plate with the screen center is not inserted correctly, or it may need to be cleaned or replaced. Open the back of the machine and remove the plate. Clean it with a solution of equal parts ammonia/warm water. Scrub gently with a toothbrush or soft veggie brush, rinse well, blow-dry or air-dry. DO NOT use any kind of drying cloth or paper, and avoid touching the screen portion with fingers.
When the plate is dry, inspect it for any burned sections, broken wires, cracks, or other imperfections. If anything appears broken, the plate must be replaced. (Call Vollara, the new name for EcoQuest at 1-800-989-2299 to order. Use #16618 if you need a referral number.)
When you reinsert the plate, make sure the plate is inserted with both the top and bottom of the plate in the "tracks." Also make sure that the two metal contact fingers are pressing firmly on the screen portion of the plate. Look carefully to see if you can detect any loose wires, connections, or corroded components that may be shorting out or broken.
When you power on the machine, if the contact points are receiving power and if the plate is clean and unbroken, you should be able to smell the purifier both on "sanitize" and with the "purifier on" settings. Remember, the air passes in a V from the front of the machine, so if you're standing close, front and center, you may not smell the purifier. High humidity also masks the ozone smell. Also, if the UV/cell is on, you're still getting powerful purification.
Hope this helps.

Jan 13, 2011 | Ecoquest Fresh Air Air Purifier

1 Answer

My ecoquest breeze is sparking the ceramic plate and has a little black burn on the plate. is my machine broken?

If the plate is cracked or the contacts or the metal grid on the plates are dirty. Take the plate out and inspect for cracks, if it is damaged replace the plate. If the plate is dirty, it can be cleaned with a solution of 1 part amonia and 1 part water. Scrub the metal grid portion of the plate with an old toothbrush and let it sit for about 10 minutes then rinse it off using water. You can clean the contacts with the same amonia solution. Allow the contacts to dry overnight or use a hair dryer to speed up the drying the plate.

Hope this helps.

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Call toll free 1-877-710-0057 and they will gladly help you.

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I have a Fresh Air Unit from Ecoquest. The


When that message appears the plate does not make good contact with the two contact points. You can use rubbing alcohol and a q-tip to clean the points. After 1-2 years it is also advisable to change the purifier plate. Plates are about $15 and can be purchased at

If the plate is dirty (and this can unnoticeable grime-grease) clean the plate with 1 part clear ammonia and 1 part water. An old tooth brush works great.


Apr 16, 2009 | Ecoquest Fresh Air Air Purifier

1 Answer

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Hi Wayne, glad to hear it's working again. Sometimes turning it off and let it sit for a while does clear some of the problems weird enough.

I'd appreciate your feedback.


Dec 25, 2008 | Ecoquest Fresh Air Air Purifier

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I found this link to get parts for it:

Ecoquest can support the product for you as well regardless of who you bought it from.

Oct 06, 2008 | Ecoquest Fresh Air Air Purifier

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I can give you some possibilities. A loose connection, a broken or corroded wire and/or terminal end, dust or moisture on a circuit board, the plate needs cleaning, the contacts for the plate need cleaning, the bulb ballast needs to be replaced, the bulb may not be properly installed, the support posts for the plate need cleaning. These are all I can think of at the moment.

Jun 18, 2008 | Ecoquest Fresh Air Air Purifier

1 Answer

Xl15 sparking

Clean the contacts that touch the plates with Qtips and 70% or higher isopropyl alcohol and replace the plates. Sparking on the plates usually is a sign of a crack in the plate. The electricity is passing through the plate, creating an arc. The crack may be invisible to the naked eye.

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