Question about Sony Handycam HDR-HC7E DV Digital Camcorder

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Loading tapes camcorder will not load the tape, the cassette compartment mechanism will not close and just ejects the tape.Compartment does close when empty, the tapes are ok, I have loaded them into another camcorder without a problem. Same issue, my MV800i just stopped taking the cassette. It just beeps a little, and then ejects the cassette everytime. Tried different cassettes which work in a friends camera. Charged battery fully. I came on this website looking for a solution. Only to find, it is a common problem to which no one has any answers. SONY HDV 8080i (HDR-HC7) camcorder will not load the tape, the cassette compartment mechanism will not close and just opens the tray when moving the case. Sony HDR HC7 cassette compartment will not close and rejects tapes while flashing "no or locked tape" signal. Purchased from Amazon where a buyer wrote that Amazon was going to replace his camera, but e-mailed that it would not because "many of these cameras have this problem." In a telecon with "Tessa" at Amazon when asked if this had been found to be a problem she said "Yes". She also indicated that Amazon no longer sells this camera, but still acts as an on-line vendor for Wall Street Photo which sells its remaining stock. In other words, this camera has a design or construction flaw which frequently results in a failure to retract the cassette compartment and the failure can occur at any time in its life cycle.

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  • Ruaidhri Jan 10, 2009

    I have a hc7, i ejected a tape that was finished, it ejected fine but now it will not close or load a new tape. It won't click shut. It has a full battery etc. It did this once before a few weeks ago then just worked after a few gos.

  • CTRAX Apr 26, 2009

    I have the same problem and sent the camera in for repair. It worked for a while, but the problem came back. I can not close the tape compartment with or without a tape.

  • Anonymous May 02, 2009

    i have the same problem with a Sony DVC-TRV22e. Cassette mechanism will not close.....please any help out there, without going to the Sony centre.....

  • MM O TPM Apr 06, 2012

    You can add me to the list of the same failure.
    Why I still buy Sony products is beyond me. Steve Jobs showed what morons they are.

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I have the same problem. If I remove the battery for a few seconds, then replace the battery and wait about 5 seconds, the tape compartment closes.

Posted on May 06, 2009

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1 Answer

Sharp VL-Z7U cassette door will not shut - with or without tape.


Always use the camcorder with the battery and power button on.

Does the cassette compartment close without the tape ? If yes. then we have hope.

Now insert the tape and press to close the compartment as usual. Does it close or reject every time ?
If it rejects, then very slightly nudge the three tiny figures of the mechanism where the two wheels of the tape fit.
Now the tape will sit inside the compartment and lower itself.


If it still ejects, then very slightly press the base metal (where the tape rests once loaded but) without the tape. This is the largest metal piece visible closest to the hinge and door.


The tape will load properly now.


You could face error DEW or 007. Both are known errors.
DEW is really due to moisture in the air. Try on hot dry place.
for 007 error, you would need to carefully clear with one index figure the reading head. Remember all parts of the camcorder are delicate and need carefull handling.


Never use any tools, fluids, fabric or tissue.


Let me know if this solves.


I am looking for USB driver for Windows 7 and the method to extract from tape as I do not have Firewire (Ieee 1394) any more in my laptop and desktop.




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Canon ZR500 won't close cassette bay


If your camcorder experiences an error, you may be presented with a ?Remove the Cassette? message. There are several reasons that this message may appear, but it is essentially a safety warning that is designed to protect the camcorder and/or tape from damage. The camcorder?s tape drive mechanism is made up of many precision components that, once damaged, may cause further problems if the mechanism continues to operate. When a problem is detected the safety mechanism is activated. The ?Remove the Cassette? warning and the camcorder?s safety mode may be activated by a variety of conditions such as: 1. Condensation is detected ? If condensation is detected by the camcorder, the ?Remove the Cassette? warning may occur. 2. Component failure ? If an electrical or mechanical component in the camcorder fails, the safety mode may activate to prevent any further damage to the camcorder. 3. Sand or grit damage ? The camcorder?s tape drive mechanism consists of many tiny gears. Sand or grit can cause a gear to jam and stop turning. This will cause the camcorder's safety mode to activate. 4. Impact damage ? If a camcorder is accidentally dropped or bumped against a hard surface, it is possible that a misalignment of the tape drive mechanism may occur. 5. Liquid damage ? If either the camcorder or the tape is exposed to water or any other liquid, a variety of malfunctions may result. Please avoid this situation. 6. Improper videotape insertion ? If a tape is forced into the cassette compartment, or if the cassette compartment is pressed down while the tape is loading, damage may occur to the tape drive mechanism. Please refer to the User's Manual. 7. Damaged or defective tape ? If a tape becomes damaged, please discontinue its use. Operational Recovery Steps Depending on the conditions that caused this message to appear, it is possible that the camcorder operation may recover. Please follow these steps: 1. Eject the videotape Insert a new or known good videotape. If the message does not persist, it is possible that the tape was damaged. If the camcorder still displays the message with a new tape, please proceed to step 2. 2. If condensation had been detected causing the Remove the Cassette warning, remove the cassette, and allow at least one hour for the moisture to dry. If the "Remove the Cassette" message continues, the camcorder may require service. Please contact Canon USA's Tech Support Center at 1 (800) 828-4040. Technical support hours are Monday through Friday, 8:00am - 12:00 midnight; and Saturday 10:00am - 8:00pm (all times EST). Alternatively, if electronic support is preferred, please send your email to carecenter@cits.canon.com.

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I had a similar issue where the tape bay would not lock in and engage the motor mechanism to load the tape. I removed the battery from the unit and let it stand for approximately a minute then reinserted the battery. The tape drawer closed first without a tape then reopened with no issue. I then inserted a new tape with no issue. I guess it needed a hard reboot.

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1 Answer

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  1. Condensation is detected – If condensation is detected by the camcorder, the “Remove the Cassette” warning may occur.
  2. Component failure – If an electrical or mechanical component in the camcorder fails, the safety mode may activate to prevent any further damage to the camcorder.
  3. Sand or grit damage – The camcorder’s tape drive mechanism consists of many tiny gears. Sand or grit can cause a gear to jam and stop turning. This will cause the camcorder's safety mode to activate.
  4. Impact damage – If a camcorder is accidentally dropped or bumped against a hard surface, it is possible that a misalignment of the tape drive mechanism may occur.
  5. Liquid damage – If either the camcorder or the tape is exposed to water or any other liquid, a variety of malfunctions may result. Please avoid this situation.
  6. Improper videotape insertion – If a tape is forced into the cassette compartment, or if the cassette compartment is pressed down while the tape is loading, damage may occur to the tape drive mechanism. Please refer to the User's Manual.
  7. Damaged or defective tape – If a tape becomes damaged, please discontinue its use.
Operational Recovery Steps
Depending on the conditions that caused this message to appear, it is possible that the camcorder operation may recover. Please follow these steps:
  1. Eject the videotape
    Insert a new or known good videotape. If the message does not persist, it is possible that the tape was damaged. If the camcorder still displays the message with a new tape, please proceed to step 2.
  2. If condensation had been detected causing the Remove the Cassette warning, remove the cassette, and allow at least one hour for the moisture to dry.

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Hi
See if this works--If you are on battery there may not be enough power .Charge the battery or use the the mains power through the transformer and see if it works.
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