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i had that problem to. i called att and was told to go buy a new sims card at wallmart or a att dealer neer me. i also was refunded my 40.00 phone bill for that month. but had to come out of pocket for sims card a 25.00 cost. i came out 15.00 ahead thanks to att and thare great custemer suport!!
most of these new cell phones are looking for a new and updated sim card....call your carrier and tell the rep that your cell is not reading sim no more...the rep will tried to force the issue from their end / they will probally tell you take sim out and read the 16 little characters on it.....still not working....they will tell u that u need a new sim card (shhh) hopefully this is nice rep that will tell u that can get one for free....if u go to the store they tell to.... so be nice (all in all ive told family and friends this and everyone has had gotten free sim, for dash cect and blackberrys)
The puk code is for your sim card. If you enered the incorrect code 10 times or more you sim card has been fried it will have to be replaced. My son had the same thing happen to his phone. We had to replace the sim card
Call your phone service provider to obtain the puk code for the sim card, if the puk code has been entered wrong too many times and the code you get from your service provider doesn't work anymore then most likely you will need a new sim card, ask your phone service provider.