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Select EconoFast or Draft as the print quality setting in the printer properties. This will prevent the color cartridge from being used.
- Or -
Try another color cartridge. The color cartridge is used to print grayscale images in Normal or Best print modes, so if one color has run out, the printout will have the wrong tint. With a full color cartridge, the colors can be properly combined to create a composite black.
When printing with Normal or Best as the print quality setting, the HP Deskjet 710C or 720C or 722C series printer will use the color ink to improve print quality output, even when printing a grayscale image.
To customer of HP deskjet 990cki: I purchased the HP photosmart Plus B209 ~ January 2010. 3 months into, I have learned that when the color ink that you don't use evaporates, the black ink will not work at all, no matter what you adjust or clean.To make it work you have to purchase more color ink...on & on & on..$$$$. Neither HP nor Best Buy will refund my investment. Spoken with HP customer service reps. in the Philippines & Canada both being outside of the US. NO customer satisfaction. No refunds. I suggest Boycotting both corps.
hi, do you installing both cartridges (black and colour)? if you do so, my advice is to reinstall the driver for your printer.
if you install ONLY the black cartridge, and the color cartridge remain the old one, (which in my opinion is the present case), your problem is from the color cartridge. The color cartridge have 3 colors and this are: cyan (some kind of blue), yellow and magenta (similar with a pink color, but more intense). The problem is simple: in your color cartridge has left only the magenta color, cyan and yellow tanks are empty.
have 2 options: 1. buy a new color cartridge 2. refill the color cartridge.
For example, if you want to print black and white, when you select PRINT from the menu, you click on PROPERTIES to the right side or bottom side, depending on which windows you use, then select grayscale/black and white, etc in the options that will follow to correctly use your ink, you can always REMOVE the ink from your printer as you only want to print black and white or non color pages.
I had the same problem and what worked for me was to make a PDF and then check the box "print color as black" I only say this is a fix because I was desperate. I realize this is a time consuming workaround. also if you are going to do this make sure that your printer settings are for Color but then the print color as black box is checked. hope that helps.....
some printers share the ink from color to black but you can select if you wants to use only black just go to printer than properies than select to use only black but you probably have to remove the empty color one