Question about Creative Labs Zen Touch MP3 Player

1 Answer

Froze in the middle of a song.

My Creative Zen Touch 40GB is frozen. It froze in the middle of a song. I read on a blogg online that the solution is to open it up and take the battery out and put it back in. This reboots it. I went to a reputable store (Sourse Cicuit City) thank God, and asked them if they could do this. They said NO! Never open it up. (It also says: do not open in the manual.) They said that all MP3's have a code to use when frozen. They tried holding down Play and Menu at the same time unfortunately that wasn't it. I have emailed Creative Knowledge Base ( but they are taking forever to get back to me. I am looking for a code for Creative Zen Touch 40GB. 1)Is there a code for the Creative Zen when it freezes? 2)Does anyone know the code? 3)How long does it take for a newly charged battery for the Creative Zen to die? Any suggestions would be helpful. JanieBforBlues

Posted by on

1 Answer

Re: Froze in the middle of a song.

Thank you thank you thank you a billion times, you just saved my life (well, at least my zen's). Did as you said, my Zen Touch 20GB is rebuilding it's library right now. Oh, now it's done. Everything's still there, awesome. Thank you!

Posted on Sep 23, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Zen mp3 screen frozen

support for ZEN mozaic on the internet

next go to Knowledgebase Solutions
entering the topic "frozen" will give a list of various solutions

Jul 14, 2009 | Creative Labs Creative Technology Zen MP3...

1 Answer

Zen mozaic is frozen

Calm down and wait till it's battery will be empty. :) Then charge it in computer and then it will be not frozen. 

Dec 30, 2008 | Creative Labs Zen Touch MP3 Player

2 Answers


There is a small pin hole reset button, you will need a small pin to push the button on the inside, hold the button for about 20 seconds.

Dec 29, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Creative Zen Micro (6gb) is frozen

Take your battery out of the back, turn it back on and let it reboot.

Jul 28, 2008 | Creative Labs Zen Micro MP3 Player

1 Answer

Frozen Zen Touch

I would try a firmware update, if you have a PC running windows xp or vista, check out this link for a firmware download. If this doesn't work, i would consider investing in a new mp3 player, because of course you probably could contact the "Creative" company and get then to fix it, but it'd probably cost about as much as buying a new one....not worth it....the new 80gb zune is very nice...or you could go for another zen product. or ipod...

Jun 27, 2008 | Creative Labs Zen Touch MP3 Player

5 Answers

Creative Zen V Plus Frozen on the product title screen

this helped me as after it rebuilds the libary then it always froze on a song let the battery run out!
this worked for me straight away and i had tried loads of other ideas this actually came from the tech guys !!!
  1. Detach the player from the PC if it is connected, and turn off the player.
  2. Press and hold the Play button while powering on the player.
  3. When the player displays the Creative logo, release the Play button
  4. Select Format (All) and select Yes to format the player.
  5. After the player has finished formatting, select Reboot.
  6. Re-transfer the tracks to the player.

Feb 16, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

My 30gb creative zen froze and after being reset all of my songs are gone excpet a handful.

If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Q. How to reset Zen v +

Feb 12, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Xen Sleek Photo

remove the song and add it again.

Dec 09, 2007 | Creative Labs Zen Sleek Photo MP3 Player

1 Answer

Screen Frozen

This is not a Zen Vision:M. Likely a Zen Micro. The hard drive is bad and will need to be replaced.

Nov 06, 2007 | Creative Labs ZEN Vision:M Digital Media...

Not finding what you are looking for?
Creative Labs Zen Touch MP3 Player Logo

Related Topics:

187 people viewed this question

Ask a Question

Usually answered in minutes!

Top Creative Labs MP3 & Digital Media Players Experts

Jazz Boyce
Jazz Boyce

Level 1 Expert

728 Answers


Level 3 Expert

1061 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a Creative Labs MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides