When a page is printed a dialog box opens about the cartridges
When the print key is hit , a dialog box opens that says the correct black cartridge is installed then when you hit OK ,the box opens that says you have the correct color cartridge is installed. and then a box opens that says both cartridges are installed , How can this message be turned off?
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The printer automatically aligns the print cartridges after a new print cartridge is installed. You can also align the print cartridges at other times to ensure optimal print quality.
To align print cartridges:
1. Load letter-size or A4-size plain white paper in the In tray.
2. Open the printer Toolbox.
3. Click Align the Device.
4. Click Align , and then follow the onscreen instructions
Here are directions for how to open the printer Toolbox, in case you don't know:
The printer Toolbox contains a number of useful tools to enhance the printer performance.
Use the printer tools to perform the following tasks:
• Set the Auto-off function
• Clean the print cartridges
• Align the print cartridges
• Calibrate color
• Print a test page
• View estimated ink levels
To use the tools, open the Printer Properties dialog box, click the Services tab, and
then click the Service this device button.
AND, in case you don't know how to open the Printer Properties dialog box, here you go! :
The Printer Properties dialog box is also referred to as the Printer Preferences dialog box.
Opening the Printer Properties dialog box
Follow these steps to open the Printer Properties dialog box:
1. Open the file that you want to print.
2. Click File , click Print , and then click Properties or Preferences.
1 Select Print Control Program Cartridges Align Cartridges. For help, see page 8.
An alignment page prints and the Align Cartridges dialog box displays on the screen.
A number appears under each pattern. The test page that prints is similar to the one
2 For each alignment group on the test page, find the number that comes closest to
forming a straight line.
3 In the Align Cartridges dialog box, enter the numbers you selected on the test page.
4 After you have entered a number for all of the patterns, click OK.
To align the print cartridges from the HP Photosmart Software 1. Load letter or A4 unused plain white paper into the input tray. NOTE: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again. 2. In the HP Solution Center, click Settings. 3. In the Print Settings area, click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click the Printer Services button. The Printer Toolbox appears. 4. Click the Device Services tab. 5. Click Align the Print Cartridges. When prompted, ensure plain white letter or A4 paper is loaded in the input tray, then press the button next to OK. NOTE: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again. The product prints a print cartridge alignment sheet. 7. Load the page print side down on the right front corner of the glass, and then press the button next to OK to scan the page. When the On button stops flashing, the alignment is complete and the page can be removed. Recycle or discard the page.
Check for and remove any grayscale settings. Use the following steps to check this setting.
In the program, click File and then click Print . The Print dialog box opens.
Select the correct product and then click Properties . The Properties dialog box opens.
Click the Color tab.
Check the Print in Grayscale setting. If necessary, unselect the setting.
Click OK to save the settings.
If this doesnot work:
Open the Printer Toolbox .
Open HP Solution Center .
Click Settings .
Click Print Settings .
Click Printer Toolbox .
Now Click the Estimated Ink Levels tab. This will tell u that the cartridge might be running out of ink even if the graphic shows that there is ink remaining in the cartridge.Lines or streaks always appear in printouts when the cartridges begin to run out of ink. Replace print cartridges that are out of ink or low on ink.
If this doesnot work:
If the Print in grayscale option is not the problem and the print cartridges are not low on ink, print and evaluate a self-test page to determine if the cartridges or printer is causing the problem.
Load the input tray with unused plain white paper.
Press and hold the Cancel button and then press the Start Copy Color button.
The ink detection is a critical function of the printer.
Ink actually acts as a lubricant for the heads, and running (Printing) without ink is equavalent to driving a car without oil.
I.E. It will seize eventually....
Hopefully you didn't print much without the ink, and your heads are still in good shape...
Here is a chip reset procedure....
With the original chip now attached to the compatible cartridge (you may need double sided tape to get the chip to stick well to the cartridge), and with the cartridge now in the printer, Press and hold the Reset/OK Button for 5 seconds to reset the chips.
The "Ink Low" dialog box will pop up (similar to photo 1 below)
Continue to print until the "ink has run out" dialog box pops up (similar to photo 2 Below) Click "OK" to continue to print.
The "Ink Low" dialog box may reappear, if so repeat the first 2 steps
Then the "once empty" dialog box will pop up (similar to photo 3 Below) Click "Yes" to continue to print
The "Not Liable" dialog box will pop up (similar to photo 4 below). Click "Yes" to continue to print
Continue to print until the "remaining level of ink" dialog box pops up (similar to photo 5 Below) Click "OK" to continue to print
Another dialog box will pop up with the "press and hold the Resume" or "press and hold the Paper Feed" button (similar to photo 6). Press and hold the "STOP/RESET" button (for Canon MP Series) or "PAPER FEED" button (for Canon IP Series) for 5 seconds. DO NOT Click "Back" or "Cancel Printing"
The "Ink Monitor" dialog box will appear and the printer will continue to print. (similar to photo 7) In the event that that the "press and hold the Resume " dialog box pops up again, Press and hold the Paper Feed Button or Stop/Reset Button for 5 seconds
Wait until the print carriage moves to the right side of product and is idle and silent.
Press down on the print cartridge to remove it from the slot, and then slide it out of the print carriage.
Remove the new print cartridge from its packaging, and then carefully remove the plastic tape by using the pink pull tab.
Figure 1: Remove the tape1 - Copper-colored contacts2 - Plastic tape with pink pull tab3 - Ink nozzles under tape
Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
Slide the print cartridge at a slight upward angle into the print carriage until it snaps into place.
Figure 2: Inserting the print cartridge
Close the print carriage access door.
Keep both new and used print cartridges out of the reach of children.
Wait until the print carriage moves to the right side of the product and is idle and silent.
Step two: Align the new print cartridge
Load Letter or A4 size, unused, plain, white paper in the input tray.
Open the printer Toolbox . Follow these steps to open the printer Toolbox .
From the File menu in the software program, click Print . The Print dialog box appears.
Click the Properties button. The Print Properties dialog box appears.
Click the Features tab.
Click Printer services . The printer Toolbox appears.
Click Align the Print Cartridges .
Click Align , and then follow the on-screen instructions.
The product prints a test page, aligns the print cartridges, and then calibrates the product. Recycle or discard the test page.
When you remove the black cartridge there will be electrical contacts inside the printer that lines up with some contacts on your cartridge, make sure these are clean
Also, according to this printers manual, have you tried a printer head align?
"(1) Open the Printer Properties dialog box.
See Opening the Printer Properties dialog box directly from the Start menu
(2) Click the Maintenance tab.
(3) Click Print Head Alignment.
Follow the instructions on the screen."