Question about Samsung SYNC SGH-A707 Cellular Phone

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Phone recieving unsupported image files.

No matter who sends me a message I get that the picture is in JPGG format, and is unsupported.

I used to be able to recieve picture messages, but now I can't.
I've searched the web, and realized it's a common problem with my phone type.

Any suggestions?

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  • Anonymous Dec 12, 2008

    Same problem, used to be able to receive pics, but not "unsupported file type Jpgg". I have heard it may be a problem receiving pics from Verizon users. I have received a few lately from other ATT users , but nothing from Verizon people.



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So you're right it is really a common problem with this phone. Well actually it's with this phone on an ATT network when you're receiving a pic message from someone on a different network, such as verison. As far as I know there is no way to "fix" this but there are a few ways to work around it.

If you're sent a file that you really want to see you can either email the file from your phone to your email and then download it to your computer or send it from your phone to your computer using bluetooth if your computer has it. (be sure to remember that often you have to highlight the file you want then change it's options to be bluetooth recognized so that your computer can see it)

Then change the file extension to .jpg and VIOLA!

Here is another work around gleened from the ATT forums that I found worked as well- Hope these help!
""So here is the fix - it worked for me. My phone (and yours) has a email style address. The format is : ( Have your friends that use other networks create an additional contact in their phones for you using this identity. They will be able to craft a text as usual, attach multi media or photos and send to that address. Your phone should be able to translate/diplay the media. It worked for me. If you dont know the address of your phone I'd be willing to bet that someone at ATT customer care can find it for you.""

Posted on Dec 15, 2008


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