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I have just purchased a vtech phone, model #CS5121. I have recorded my announcement message but the hand set does not pick it up or recorded my callers message. What am I doing wrong? Help!!

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  • bbdinger001 Jan 13, 2009

    On incoming calls the voice of an operator overides my announcement with "you have reached 000 000 0000 ', and my message is truncated. ' '

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Did you set and saved the message which you recorded.it is necessary to save.

Posted on Dec 10, 2008

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1 Answer

My Vtech phone answering machine no longer records incoming messages on its base. Help


From the sound of it it I think its either: your mailbox is full or the feature has been turn off accidentally.

Vtech's support recommend the following (I've removed things like 'make sure its plugged in' and 'is your answering system is turned on' etc..)

1 Some answering systems have an announce only option, which plays your greeting but won't record messages. Make sure your system is set to record messages.

2 Your answering system's message capacity may be full. You must erase old messages to make room for new ones.

3 If you have voicemail service in addition to your answering system, your caller's message may be going into voicemail before your answering system picks up the call. Program your voicemail to pick up at least 2 rings after your answering system is set to answer the call.

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Vtech answering machine will not pick up properly


could be outgoing message is set to announce only without an anounce only message being recorded. see http://pdfstream.manualsonline.com/8/8c8ae66b-b461-40cb-b213-039e3c56ab64.pdf page 28

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Answering system doesn't work.


Your system is set to "Announce" mode, where it plays an announcement but does not record a message. You want "Answer" mode, where the system allows the caller to leave a message.

Since you didn't give the model of your VTech system, I can't tell you how to switch modes. Enter the model into the search box at http://www.vtechphones.com/support/general/manuals to download a copy of the manual.

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When somebody is calling me my phone (vtech) has only 4 rings before the voicemail starts for them to leave a message. can i do something to get more than 4 rings before the voicemail starts?


Press SET UP when in idle mode and the system announces the current number of rings setting.
Press right/SKIP or left/REPEAT until the system announces the desired setting, then press SET UP to save the setting and go to the next setting, or press /PLAY/STOP to save and return to the idle mode.

If you need a manual, you can download one at
http://vt.vtp-media.com/ecp/documents/product_Product/55/UserManual/106/CS5121_Manual.pdf

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1 Answer

Can't get the answering machine to record a message. There is an A that stays on the the set front? Thanks.


Apparently you have your system set on announce instead of record. Without knowing the model of your VTech phone I can't tell you how to change it. Enter the model of your VTech phone into the search box at
http://www.vtechphones.com/vtechphones/index.cfm/support/general/manuals/
to download a copy of the manual.

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How do I re-record the voicemail message?


There should be a button on your base which says "announce", maybe "Annc". Press this button, and follow the prompts to record your message.

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How do I set up the voice mail on the 5.8 vtech phone?


Set up the answering machine that came with your Vtech 5.8phone. To activate your voice mail, press the "Answer on/off" buttonat the base of the main cordless phone. Press "Setup" and then usethe arrows to set the number of rings before the answering machine picks up Press the "Announce" key on your Vtech 5.8 mainphone base to listen to the greeting that people hear when they call you. Press"Record" to record a new greeting and then press "Announce"to listen to the greeting.Press "Play" on your Vtech 5.8 main phonebase to listen to your voice messages. Press "Delete" to erasemessages.

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1 Answer

We have v tech phone after set answering system "A" sign on phone instead of "o" sign also not recording, please let me know how to solve this problem. Thanks


The "A" indicates announce mode, where the system plays an outgoing announcement but does not record incoming messages. You need to switch it to the record mode, where it will record incoming messages. Unfortunately, since you declined to specify the model of your VTech DECT 6.0 system, I cannot tell you how to do this. I can only direct you to enter the model number into the search box here to download a copy of the manual.

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How do i retreive my voicemail on my vtech 5.8 phone?


Hello, Below are the instructions for voicemail retrieval for your Vtech CS5121-2 5.8 GHz Twin 1-Line Cordless Phone. I have included an easily clickable and printable PDF link of the user's manual for this phone from the official vtech web site. I hope this helps you!
- CBR2009
New message indication The message display counter will flash when there are new answering system messages. If the new message alert tone is turned on, the telephone base will beep every ten seconds when there are unreviewed messages. Message playback Press /PLAY/STOP to listen to messages. Press /PLAY/STOP again to stop playback. If you have new messages waiting, you will hear only new messages (oldest first). If there are no new messages, the system will play back all messages (oldest first). When playback begins, the total number of messages is announced, followed by the day and time of the first message to be played. Options during playback Press VOL+/VOL to adjust the speaker volume. Press >>/SKIP to skip to the next message. Press<</REPEAT to repeat the message currently playing. Press <</REPEAT twice to listen to the previous message. Press X/DELETE to delete the current message. The system will advance to the next message. Click below for PDF USER'S MANUAL http://www.vtechphones.com/docMgt/public/art/314062/cs5121_manual.i6.pdf

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1 Answer

Answering machine has an "a" and will not record incoming phone calls when we are not at home.


Your machine is set to the announce mode, where it plays an outgoing announcement but does not record incoming messages. You want to switch it to the record mode. Since you declined to specify the model of your VTech system I can't tell you exactly how to do that. I can direct you to enter the model number into the search box here to download a copy of the manual.

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