Audiophase 1GB MP3 Player

where did you load the files? strait to the drive or in a folder? and what format are you using? wma or mp3?

Hello,
That usually happens when you are using Windows Media Player to download music. WIndows Media downloads music into folders either by artist or the title of the CD. Your best bet will be to start over. Connect your MP3 player to your computer, if Windows Media opens close it. Go to My computer and click on MP3 player or Removable disk. It should say Internal storage. Right click on internal storage and select format. This will erase all your files in the MP3 player so please make sure you have copies of this files. After you are done formatting. Open Internal storage and leave the window open, it should be empty. Go to start, search, picture, music or video, check the music box and click search. All your music files should appear when is done searching, just click and drag one song at a time. into the the internal storage window. Remember do not use folders just click and drag one song at time. This should take care of your problem. If you still have any questions. Please contact Audiophase at 818-767-2843 ext 117

for those wondering about the battery-plug the mp3 into your computer and for those wo can't get the songs onto your mp3 (which i have some problems with myself) i just save them into the disk space its self it works trust me

It could be your Windows Explorer causing the problem. I have one and I used Altap Salamander to install the songs, and there were no issues. I verified the validity with MP3Tester and they're all good.

About the charging - you have to plug it in and then turn it on to make it charge. The user manual comes on a small disk with the device. It is extremely unhelpful, as it contains almost the same info as the package insert for quickstarting. The only thing that was useful in the manual was this : Support and Service
Please call 1-818-767-2843 ext 117 for any questions regarding this unit.

battery wont keep a charge