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Verizon has added a modem plan to my bill that I cannot get remov

I bought a new modem this spring, and since then I have been billed every month for a service plan. I paid for the modem and did not ask for the service plan. I have spent at least an hour each month for the last 4 month on the phone trying to get it cancelled. I have been assured each time that it will not appear on the next bill. I even have transaction numbers. It continues to be put on my bill. I am ready to cancel all my verison accounts over this. Can you help?

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If you have not threatened to cancel, do so now. give them one more time (i mean, you already gave them what 4 mulligna?) and if it shows up again....cancel.

Posted on Dec 12, 2008

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