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Re: My newly purchased X5340 shows a paper jam when there...
Make sure you have taken all of the packing tapes off, and the paper tray is inserted correctly.
tunr off the pirnter and disconnected it from the computer. wait 5 min. turn on the printer and connect it to the computer.
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This E means that there is an error. Endure that there are no paper jams in the printer that could be causing this problem - if there isn't a paper jam, try to restart the printer by removing the power supply for about 15 seconds and this should clear the Error.
If that is not the problem, try and print a test page to make sure that none of the cartridges are empty.
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the display for an error message. If the display reads "Clearing paper
from printer," the engine has detected a jam and is attempting to eject
the jammed pages automatically. These pages will often be blank.
the display for "Performing PRINT/STOP TEST" or "Performing SERVICE
TEST." Either of these messages indicates that the printer is going
through a test procedure that may eject blank pages.
the amount of paper in the input tray if the printer is feeding
multiple blank sheets at a time. The printer will pull extra pages
through if the input tray is overfilled.
the paper in the input tray with the correct size if needed. If the
4600 printer detects the paper as an incorrect size for the print job, it may eject the paper without printing anything on it.
the ink cartridges if certain colors are blank on the page. Replace the
black cartridge if printing a black text document that is coming out
blank. The printer may attempt to print even if the ink level is low or
empty, but will unable to print anything on the page, causing it to
come out blank.
the sealing tape from newly installed cartridges. The tape covers the
print heads and should be removed before installing the cartridges. If
the tape is left on, it will prevent ink from getting on the pages as
the "Check mark" button on the control panel to enter the printer menu.
Run a diagnostic so the printer can attempt to determine the cause of
the blank pages printing. Press the up or down arrow to select
"Diagnostics." Press the "Check mark" button. Press the "Down" arrow to
highlight "PQ Troubleshooting." Press the "Check mark" button. The
printer runs a diagnostic and returns to a ready state when done.
When the Printing job initiated, the pages will print slowly and we cannot pull the paper from the printer. That will lead to the paper push becomes inactive.
Thnigs to do for rectifify the problem :
01. Please remove the toner / cartridge from the Printer..
02. Please remove the jammed sheets from the roller.
03. If any other opening available in the printer, that also can be opened.
04. Please try to pull out all loose sheets available in the printer.
05. Clean the roller with good cloth and remove all dusts from the printer.
06. Install the papers in the In Tray properly.
07. Reboot the system along with the Printer.
The above points will solve your paper jam problem in the printer.
follow these steps
1.checked for and remove any obstructionsfrom paper feed tray.
2.tilt and shake printer..checked for any rattling noise..checked for any foreign objects inside printer obstructing the paper flow.
3.Take a sheet of paper ..fold it length wise 3-4 times to make it a thick.insert this into paper feed tray...move it left and right a couple of times..unplug power cable and replug it after 10 seconds...try printing ...if it does not work,,,,contact tech support 1-800-332-4120...ur printer is brand new and under warranty cover,,,they would replace it for u.
1. Turn the printer off and open the access cover. 2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.) 3. Turn the printer on, load some paper, and press the Form Feed button. (On the X83, press the Select button.) 4. Watch the paper as it feeds through and try to determine where the jam is occurring. 5. Check to see if all the rollers are turning.
If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6. If not, there is probably a feed motor or a gear problem and the printer may require service. 6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot. 7. Turn the printer off. 8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers. 9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.
I had the same problem and just talked with HP technician Neeta and she showed me how to fix it. It's a bit convoluted. In essence you have to clear the print spooler. Here is what she told me.
First you have to be clear that there really ISN'T a paper jam by printing a test message this back door way.
Neeta : The USB cable should be disconnected. Neeta: To print a self-test page, press and hold the Power button. Raise and lower the printer cover four times. Release the Power button, and the self-test page prints
If the sel-test page prints, this means you truly do not have a paper jam. Next, clear the print spooler
Neeta : The USB cable should be disconnected.Neeta : Now click on start->RUN.Neeta : Then type "services.msc".Neeta : Then it will open the services window.Neeta : Now please look for the option "print spooler. Neeta : Okay, now , please right click on the option "print spooler" and click on stop then click on start, 3 times.