Question about HP LaserJet 4100 Printer

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HP LJ4100 network printer

When printing to the printer it goes offline

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  • David Potter Dec 18, 2008

    There are no lights. I believe it is a driver issue and working on trying different ones. How I know it goes off line is in the property box, when you print, the printer shows up in the bottom right hand corner of the monitor, click on it, the window shows the job pending and that the printer is off line.

  • David Potter Dec 23, 2008

    I checked that. Its not that but i believe i have found it and it was a driver issue. The driver on the server was incorrect. I am testing now.

    Thanks

  • sam88kid May 11, 2010

    Is there any message on the Message Display on the printer? What lights are on, off and colour?

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Hi dpotter,
I presume at least the printer's Ready light is on. Click on Start|Settings and select Printers and Faxes. Right Click on the printer and select Use Printer Online (if printer is online, then this should be "Use Printer Offline").

Rgds
S88


Posted on Dec 19, 2008

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We have a networked HP Laserjet 4100; a new PC was added and the printer does not show as available on the network for this new Dell Vostro 460. The driver was installed and still nothing. Can you suggest...


Thank you for contacting FixYa with your printer inquiry.
This is usually a pretty common network problem for printers and other devices on a network. If you network uses DHCP that automatically assigns IP address's you may have developed a conflict when you installed your new printer.
You will want to print a configuration page from both printers to determine what the IP address of each is then manually configure independent IP address for each to preclude further conflicts.
Refer to this excellent HP document page on the LJ4100 Jet Direct Card for manual configuration:
http://www.printerhacks.com/how-to-setup-an-hp-laserjet-printer-with-the-built-in-jetdirect-network-card/
Hope this helps helps. Please keep us updated and remember to rate this answer.

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Goto the below mentioned link and select your operating system now click on the next button.
Expand the Utility - Diagnostic Utility and download the print diagnostic utility and this will show you what the problem is with the printer or with the computer

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=228&lc=en&cc=us&dlc=en&sw_lang=&product=1839855#N672

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I have and Canon iR3570 and when SNMP is disabled the printer goes offline and network printing ends. Enable SNMP and change the default community to something more secure and printer goes offline and...


It's possible that the SNMP Status Enabled box is checked on the print server (Printer/Properties/Ports/Port Settings). When you disabled SNMP or changed the community name on the printer, the server was no longer getting status updates and so flagged it as offline. Make sure the community names match.

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I would see what kind of data is being sent to the printer. If the spooler is trying to send some data to the printer that is outside of its limits, even a page break missing, it will do this. Also see how much data it is trying to send to the printer. If it overwhelms the printer, it will just give up until the spooler stops sending requests.

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My printer shows ''User intervension required'' other than ''Ready''


The issue may be resolved by clearing the pause printing in the printer driver or by setting up a parallel connection with the computer. Clear pause printing
  1. From the Windows Desktop, select Start , Settings , and Printers .
  2. Right-click the HP LaserJet printer icon that is being used.
  3. Select the Work Offline or Pause Printing option (if enabled) to remove the check.
  4. Print the document again.
Establish parallel connection
  1. Turn off the printer or remove the printer from the network.
  2. Connect the printer to the PC using a parallel cable.
  3. Power on the printer.
  4. Print the document again. NOTE: If the User Intervention Required message reappears, disable or remove any HP LaserJet software utilities loaded on the system (for example, Status Window, HP Toolbox, etc.). Prove printer functionality and troubleshoot communications; try printing again.
Uninstall and reinstall the driver After performing a cold reset on a product installed with USB, a higher DOT4_00x port is created, causing the printer to hang while printing. NOTE: This is required with products installed on a USB port only.
  1. Uninstall the USB printer driver.
  2. Remove the HP folder and AIO folder from the hard drive.
  3. Reinstall the USB printer driver.
CAUSE: This error can occur if when using a network or printing from a laptop. When the print job goes into a pending status, the printer is either in Work Offline or Pause Printing mode. Hope this helps. Please rate my response.
Thanks.
Have a good day.

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So, if you want to print, the printer must be online. Offline method doesn't work to print. When the computer sayst that the printer is offline, it means ypur printer is turned off or you don't connected the printer to PC.
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