Question about HP Officejet 6310 All-In-One InkJet Printer

1 Answer

HP Officejet 6310 All-in-one Scanning issues

Hi,
I can't scan my documents. it says to refer to a device documentation.
however, i never received any documents with this (printer was given to my by a former employee).
what can i do?

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  • skpurvis2 Dec 14, 2008

    I have my printer connected wirelessly and seem to have this problem on and off. I am currently unable to scan and cannot figure out why. All it says is No Scan Options. Refer to documentation. I cannot find anything helpful there either.

  • father_tom May 11, 2010

    Could the both of you be a little more specific about the scenario?

    Questions I have:



    1. How are you scanning? Are you placing the document on the scanner and selecting the "scan to" button on the printer? Or the "Start Scan" Button?



    2. Or are you using the software to start the scan?



    Please explain the scenario and where the message is returing from like the message console on the printer or as a popup on the software you are using.



    Thanks!

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I believe u have Vista. There is a known issue with Vista. The drivers in the Windows Vista operating system do not support button press functionality on the product. There is a workaround documented on the HP site. I had the same problem and this KB article helped me resolve it.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00809848&lc=en&dlc=en&cc=us&lang=en&product=1120043

Posted on Jan 02, 2009

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Related Questions:

1 Answer

Cannot scan. It says " No Scan Options .Refer to device documentation to troubleshoot."


The main cause of the issue is that you haven't set the "Front Panel Destination list" in the HP software. As to scan from the printer, you should be able to scan from the hp software.
1st just open the hp software, it could be the Hp Director or Hp Solution Center.
2nd Click on the Settings - Scan settings - Scan to setup.
3rd add all the application availabe at the left side to the right side and then click apply and ok.
4th then turn off the printer as well the hp software.
5th Turn On the printer and try scanning.
Hope this will helps you.

Aug 11, 2010 | HP Officejet 6310 All-In-One InkJet...

2 Answers

Can't scan- Refer to device documentation to


Try using widows paint. Look in windows accessories off the start program menu. If you open windows paint, look for open file from "Scanner or Camera". Most likely you can get the scanner to work again in Vista. Otherwise...try Vuescan scanner software. I think you can get a free trial period online and it should also work. You'll have to pay for that if you like it.

May 19, 2010 | HP OfficeJet 6310 All-in-One Printer...

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No scan options..refer to device documentation for toubleshooting. i have a hp office 6310 all-in-one


Even HP tech could not solve the problem. One expert told me to get a Brother and throw the HP 6310 in the gargabe!

Sep 12, 2009 | HP Officejet 6310 All-In-One InkJet...

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Having issues scanning documents


Hello,

if you have some issue bout the scanning documents of your printer please refer to your HP Officejet Manual to have more additional information and trouble shooting techniques bout the issue you are experiencing right now, also try to visit http://www.hp.com/country/us/en/prodserv/printing_multifunction.html

Thanks

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1 Answer

HP 6310 All in one scanning issue


hi 
i just talked with hp,
They suggest i (re) install the right software version
via hp.com 
click on drivers.
type in 6310 <ENTER>
then click on the right model link
then on the right Computersystem/OS
and then you can download
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=1120043&lc=en&cc=us&dlc=en&submit.y=12&submit.x=3&lang=en&cc=us

Aug 25, 2008 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Scanning


you need an application software to scan a document first, install one from your manufacturer's CD and follw the direction carefully, or if your computer recognizes

go to start-program-accesories-then scanner and camera, see if your computer recognizes your scanner.

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I have a hp Officejet 6310 AiO and a Mac. Problems with Scanning Image Properties


You can preview a scan and adjust to whatever size you need by moving the dotted lines around the scanned image. Once that is determined you can rescan the doucument with the revised settings.

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