Question about Bell & Howell 500FB - VRS Scanner (102424) Flatbed Scanner

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I am getting a black line through the documents I am scanning through the feeder and can't seem to find the problem area to clean. Can you help?

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I am getting a black line on scanned documents of my HP Officejet 6310 All-in-One Thanks


It would require you to open scanner and clean scanning head unfortunately.

Aug 02, 2015 | HP Office Equipment & Supplies

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Vertical Black Line


Probably there is nothing wrong with that scanner, just open and clean document feder with alcohol or glass cleaner.

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I have a Epson cx11 and get a black vertical line down the middle of scans and copies


Check your flat bed and Document feeder scanning glass need to be clean, if any dot or dust in scanning glass of document feeder it will appear a line, check this points first
1- Check printouts from computer or FAX if it is clean problem in scanning section
2- Check using Copying a blank paper using only Flatbed if it prints without any line its problem from document feeder Scanning glass
So solution is clean the Document feeder scanning glass using wet cloth, note careful about wet cloth switch off the machine and clean it

Feb 04, 2013 | Epson AcuLaser CX11NF Printer

1 Answer

The photocopying using the feeder leaves a black line


There is a separate scanner glass from the flatbed scanner glass.
Without a make/model I cannot tell you exactly how to access it, but once you have uncovered the document feed scanner glass area, the glass will need to be cleaned well, and then you will be able to scan from the feeder without the black line appearing.

Jul 27, 2011 | Office Equipment & Supplies

3 Answers

How do I get rid of a vertical black line on my feeder-fed copies and scans?


when using a document feeder to feed originals thru your machine the originals are "scanned" by a thin glass. this glass can get dirty with whiteout or other things. Open up the document feeder and clean the glass with a cloth with a small bit of rubbing alcohol on it. Use a flashlight to look at this glass because tiny spots can cause lines on your copies. Good luck.

Mar 01, 2011 | HP Office Equipment & Supplies

1 Answer

I am scanning a photo. I have translucent lines running horizontal through the picture before i print it.


Documents scanned/copied from the document feeder pass over a thin glass area where scanning occurs. Clean this area if sent faxes, copies or scans have black or white vertical lines.
  1. Lift the document cover to expose the platen glass.

  2. Wipe the ADF scan area (C) with a clean, soft, lint-free cloth moistened with water.

    scannerarea.jpg

  3. Then wipe with a clean, soft, dry, lint-free cloth making sure there are no residues left, especially on the platen glass.

  4. Close the document cover and make a copy of a text document to confirm the black line has disappeared.

Dec 20, 2010 | Canon PIXMA MP780 All-In-One InkJet...

1 Answer

HP OfficeJet J5780 Vertical Black Line Prints when copying or scaning only. Cleaned rollers and changed black ink cartrigde. Still problem.


Have you tried cleaning the document feeders Scan Glass? (small glass under doc feeder ~ 1" by 9") Most times there is dirt spot on this glass, causing a shadow on scans and copies.
Try copying from the large glass by lifting doc feeder / platen cover and manually placing original. If no line copying or scanning manually from large glass, then small scan glass is deffenitely the culprit. Hope this helps.

Sep 07, 2009 | HP Officejet 5780 Printer

3 Answers

Vertical black line in scan document not in copies through document feeder


Lift the lid and to the left of the main glass is a smaller glass; that is what scans during the feeding process. Make sure that it is completely clean; even a speck of dust can cause a line to appear. I took a lens wipe and cleaned mine and my line was gone.

Jun 01, 2009 | Brother MFC-7820N All-In-One Laser Printer

3 Answers

Black vertical lines on faxes sent using auto document feeder


If you lift up the lid on your scanning device you will notice a glass strip about 1 inch thick and then the large area of glass used for flatbed scanning. The 1 inch strip is used for ADF scanning. Because your papper is moving across the glass strip, any dot, smudge or scratch will affect your scanning and cause verticial lines down the page. Sometimes the dot is not visible to the eye. Get some glass cleaner that has alcohol in it and thoroughly clean the glass strip and it should solve your problem. If it turns out to be a scratch on the glass then cleaning won't help.

Nov 15, 2008 | HP Photosmart 375 InkJet Printer

3 Answers

Black line on document when I scan from platen or ADF or scan to save as PDF.


As a tech I've never seen that happen. from the doc feeder only Yes, not both the feeder and the glass but not show up when you print from the computer ?????????

For sure there is a dot or something on the small strip of glass, only when you do it from the feeder.
the reason is that the document is moving and the dot on the "small" strip of glass now looks like a line to the copier.

You said it also does it when you lay it down on the glass !!??(platen) that should of indicated the drum has a ring around it, but since it doesn't come out on the PC copy then the glass must have a line on it.

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